Job Description
As Café Manager, you'll be responsible for leading, motivating and managing the FOH team, running busy daily service efficiently, staff rostering, training and performance management, maintaining a high standard of customer service, ensuring the café is clean, organised and presentation-ready, handling customer feedback professionally, working closely with the owners to improve systems, service and profitability, and jumping on the floor, POS or coffee when required.
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Key responsibilities
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Leading, motivating and managing the FOH team
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Running busy daily service efficiently
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Staff rostering, training and performance management
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Maintaining a high standard of customer service
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Ensuring the café is clean, organised and presentation-ready
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Handling customer feedback professionally
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Working closely with the owners to improve systems, service and profitability
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Jumping on the floor,



POS or coffee when required
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About you
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Excellent leadership and communication skills
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Confident and fast using POS systems — Square experience is a big advantage
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Robust understanding of busy café operations
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Barista/coffee knowledge highly regarded
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Excellent organisation and problem-solving skills
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Ability to manage and motivate a team
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Reliable, punctual and professional
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A positive, energetic personality with a genuine love for hospitality
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Attractive salary/package for the right candidate
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Supportive owners who are actively involved in the business
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Opportunity to have a real impact on the operation
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Great team and strong local customer base

📌 Cafe Manager (New South Wales)
🏢 Bertoni Balmain
📍 New South Wales