Job Description
We're looking for a professional waiter who can hold a busy section without breaking a sweat, make a genuinely good coffee (barista skills essential), and set the tone for the floor. This isn't an order-taking job. You'll be the person guests remember, and the person newer staff learn from by watching how you work and interact with our guests.
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Key responsibilities
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Running and owning your own section — setting up, maintaining standards through service, resetting cleanly
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Serving wine, aperitivi, cocktails and beer to standard, and recommending confidently from the list
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Knowing the menu inside out — the dishes, regional context, daily specials — and answering dietary and allergen questions accurately
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Leading by example: supporting and mentoring junior staff, and stepping up to lead the floor when required
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Communicating clearly with kitchen and bar so service keeps flowing under pressure
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Handling guest feedback calmly and resolving issues on the spot
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Operating the POS accurately, processing payments, and managing bookings and walk-ins with a smile!
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Maintaining hygiene, food safety and responsible service of alcohol at all times
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About you
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Proven experience — 3+ years as a waiter in a busy restaurant or bar; Italian or European venue a strong advantage
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Customer service focused — you read a table, anticipate what's needed, and genuinely care whether people leave happy




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Genuine people skills — warm and natural with guests, and easy to work alongside
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Leads by example — reliable, calm under pressure, and the standard-setter on the floor
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Solid knowledge of Italian food, wine and classic cocktails
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Excellent spoken English; Italian or another language a plus
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Immaculate presentation and a professional approach to every shift
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Available for nights & weekends (closed public holidays)
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Current NSW RSA certificate (or willing to obtain before starting)
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Above-award hourly rate, + superannuation
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Tips shared across the team
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30% discounts across all locations for you and your family
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Rosters published in advance, with genuine consideration for your time off
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Ongoing wine, coffee and service training
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A transparent path to Restaurant Supervisor and beyond for the right person
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A team that actually likes working together
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About us
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GRANATA'S is a busy Italian Restaurant and Bar in the heart of Merrylands. We serve Breakfast, Lunch & Dinner including pasta, wood-fired pizza, seafood, steaks, and Italian classics, a considered wine list and cocktails — to a room that fills up most nights of the week. Specialising in boutique Functions & Events. Our team is tight, our standards are high, and we take hospitality seriously without taking ourselves too seriously.

📌 Lead Waitperson (New South Wales)
🏢 GRANATA'S
📍 New South Wales