Job Description
We are seeking a reliable, detail-oriented administration officer to join our Townsville team on a casual basis, with a genuine pathway to permanency for the right candidate.
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You will provide essential administrative support across our operations — working closely with leadership, support workers, and coordinators to ensure documentation, scheduling, and systems are accurate, compliant, and up to date.
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This role requires someone who is self-motivated and confident working autonomously, while also being a genuine team player who contributes positively to the broader team. You will also be expected to participate in an on-call roster as part of this role, supporting our commitment to around-the-clock participant care.
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Key Responsibilities
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Provide day-to-day administrative support in accordance with NDIS practice standards.
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Manage, maintain, and organise participant and staff documentation, correspondence, and records.
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Support scheduling operations, including coordinating staff rosters and participant appointments.
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Assist with document control, filing systems, and compliance record-keeping.
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Prepare correspondence, reports, and other documentation as directed.
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Manage incoming communications, including phone calls and emails.
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Support onboarding administration for new staff
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Participate in the on-call roster to support after-hours operational needs.
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Contribute to the continuous improvement of administrative processes.
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Demonstrated experience in an administrative or office support role
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Self-motivated with the ability to work autonomously and manage your own workload effectively
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A collaborative team player who actively supports colleagues and contributes to a positive workplace culture
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Willingness and availability to participate in an on-call roster
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Proficiency in Xero or a similar platform (or willingness to learn)
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Excellent written and verbal communication skills
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High attention to detail and robust organisational skills
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Ability to handle sensitive information with professionalism and discretion
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Current NDIS Worker Screening Check (or willingness to obtain)
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Experience in NDIS, disability services, aged care, or healthcare
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Familiarity with NDIS documentation and compliance obligations
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Certificate III in Business Administration or equivalent
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What We Offer:
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Supportive and inclusive workplace culture
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Casual engagement with a real pathway to permanency
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Meaningful work that makes a difference in the community
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Exposure to a growing NDIS provider with an expanding team
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Ongoing training and professional development
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Collaborative team environment where your contribution is valued
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📌 Administration Officer (Townsville)
🏢 Partner in care disability services
📍 Townsville