Job Description
Customer Service Officer - Contact Centre
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Customer Service Officer - Contact Centre
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$***** per hour + Super | 3-5 Days Per Week | Weekdays Only | Tweed Heads
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The Opportunity
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Are you a confident customer service professional who enjoys helping people and thrives in a busy team environment?
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We are currently seeking one to two Customer Service Officers to join the Contact Centre team of a local council based at the Tweed Heads Civic Centre.
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This is a fantastic opportunity for someone with strong communication skills, solid computer literacy and a genuine customer-focused approach. You'll be the first point of contact for members of the community, handling inbound enquiries and helping customers navigate council services and information.
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What's on Offer
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$***** per hour + Super
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3-5 days per week - Monday to Friday
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Some flexibility around days may be available for the right candidates
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8:30am - 4:30pm
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Contract opportunities ranging from approximately 3 months to 6 months+, with potential for extension
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Skilled, supportive team environment
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About the Role
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Working within the council Contact Centre, your day will involve:
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Answering a high volume of inbound telephone enquiries
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Providing friendly, professional and accurate customer service
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Navigating multiple computer systems during individual calls
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Recording and updating customer information accurately
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Providing information and directing enquiries to the appropriate council department when required
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Developing your knowledge of council services, processes and systems
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Working collaboratively as part of an established Contact Centre team
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About You
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We're looking for people who are confident, personable and genuinely enjoy dealing with customers.
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To be successful, you will have:
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Intermediate computer skills and confidence learning and using business systems
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The ability to quickly navigate between multiple systems while speaking with a customer
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Excellent verbal communication and active listening skills
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A calm and professional manner, even when dealing with challenging or high-pressure situations
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The ability to work effectively in a busy call centre environment
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Strong attention to detail
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A reliable, punctual and self-motivated approach
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The ability to work positively within an existing team structure
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A willingness to learn and continually develop your knowledge
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This role would suit someone who is confident on the phone, comfortable with technology and enjoys helping people.

📌 Customer Service Officer - Contact Centre (New South Wales)
🏢 Spinifex Recruiting
📍 New South Wales