Job Description
Lead with impact and help shape exceptional member outcomes.
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Ready to take the next step in your LeavePlus career?
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We're seeking a motivated and member-focused Team Lead - Service Investigations to lead a high-performing team responsible for resolving complex member matters, driving quality outcomes and delivering exceptional service experiences. This is a permanent chance.
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This is an excellent opportunity to expand your leadership capability, influence operational performance and play a key role in supporting both our people and our members.
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What's in it for you?
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Develop your people leadership and coaching capability.
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Lead a team that makes a meaningful difference to member outcomes.
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Broaden your exposure to operational performance, quality and continuous improvement.
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Collaborate with stakeholders across the business.
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Gain valuable leadership experience within a supportive environment.
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What you'll do
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Lead and support the Service Investigations team to deliver quality member outcomes.
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Monitor team performance, priorities and service delivery.
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Support the resolution of complex member enquiries, escalations and complaints.
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Foster a positive, collaborative and high-performing team culture.
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Identify opportunities to improve processes,



efficiency and member experience.
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Champion LeavePlus values in everything you do.
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What you'll bring
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A passion for delivering outstanding member experiences.
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Strong leadership capability and the ability to bring people together.
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Excellent stakeholder management and communication skills.
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Sound judgement, decision-making and problem-solving abilities.
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A commitment to continuous improvement and operational excellence.
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A demonstrated track record of living our values: Here for Members, Empower our People, Thrive Together and Anticipate and Create.
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What you'll need to have
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Experience leading, mentoring or supporting others in an operational environment.
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Strong understanding of LeavePlus operations, member service practices and processes.
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Experience managing complex enquiries, escalations or investigations.
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Ability to balance competing priorities while maintaining quality outcomes.
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Strong organisational and performance management skills.
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Why apply?
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This is a fantastic opportunity to grow your leadership experience, broaden your organisational impact and help shape the future success of the Service Investigations team.
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Applications close COB Wednesday 2nd September ****

📌 Team Lead - Service Investigations (4B) (Victoria)
🏢 LeavePlus
📍 Victoria