Adventist Development and Relief Agency Australia Ltd ADRA Australia ABN **************Postal Address PO Box 129, Wahroonga NSW **** Toll Free ************
ADRA Australia
Op Shop Operations FacilitatorCommitment: Full Time - Maximum term (2 years)
Location: Brisbane, QLD
About the role
ADRA Australia is seeking an experienced and organised Op Shop Operations Facilitator to strengthen and
support ADRA's network of Op Shops across Australia.
This field-based role is designed to directly support the performance and day‐to‐day operations of ADRA's
Op Shop network, ensuring strong team support and leadership, excellent customer and donor experience,
and efficient store operations aligned with ADRA's mission and values.
The Op Shop Operations Facilitator works closely with Op Shop Managers, volunteers, and relevant support
teams to strengthen store operations, support implementation of Head Office initiatives, monitor
performance, and identify practical improvement opportunities across the network.
The role also contributes to stronger social, financial, and environmental outcomes by helping Op Shops
operate effectively, build local community connection, increase donation value, and support the circular
economy through sustainable retail practices.
The successful applicant must have the legal right to live and work in Australia at the time of application.
The Job Description for the role and the Employment Application Form are included at the end of this
document.
About ADRA Australia
The Adventist Development and Relief Agency (ADRA) is the official humanitarian agency of the Seventh‐day
Adventist Church.
As part of the global ADRA network which reaches into more than 120 countries, we are
motivated by our faith, to enable people and communities in Australia, New Zealand, the South Pacific, Asia
and Africa to improve their health and livelihoods and assist people to prepare for and recover from disasters
around the world.
ADRA Australia holds full accreditation with the Australian Government Department of Foreign Affairs and
Trade (DFAT) and is a member of the Australian Council for International Development (ACFID) and the
Australian Council for Social Services (ACOSS).
Our Values - We conduct our work by being:
Connected - working collaboratively for the best outcome for those living in poverty or distress.
Courageous - persevering through challenging situations.
Compassionate – empathising with the communities we work with and with each other.
About the National Programs Team
The Op Shop Operations Facilitator is appointed by the ADRA Australia ADCOM and reports to the Op Shop Development Manager.
The National Programs team works collaboratively with the following teams:
Emergency Management
Finance/IT
International Programs
People and Culture
Selection Criteria
1. Commitment to the purpose of ADRA, and to the achievement of our overall strategy and priorities with demonstration of our ADRA values and desired team culture lived out in all aspects of work practise.
2. Willingness to work within a Christian ethos with conduct that is respectful of the beliefs and practices of the Seventh‐day Adventist Church when in the workplace or otherwise representing ADRA Australia.
3. A related diploma/degree with considerable experience in retail leadership, multi‐site operations, or field‐based support roles.
4. Demonstrated ability to support and lead managers, staff, and volunteers in store operations, team performance, and service delivery.
5.



Strong interpersonal and communication skills with the ability to build effective relationships with diverse people and communities.
6. Experience supporting recruitment, onboarding, training, engagement, and retention of staff and/or
7. Proven ability to work independently, manage competing priorities, and identify practical
8. Practical experience using data management systems and reporting to monitor store performance and compliance.
9. Ability and willingness to travel regularly across a network of locations.
10. Demonstrated commitment to health, safety, operational procedures, and organisational compliance.
1. Experience in the not‐for‐profit or social enterprise sector.
2. Knowledge of compliance frameworks relevant to retail or community enterprises.
3. Previous experience supporting dispersed teams across multiple sites.
4. Understanding of the circular economy and its role in community impact.
Other Requirements
Relating and NetworkingEstablishes good relationships with colleagues and external contacts; relates well to people at all levels; builds wide and effective networks; uses appropriate humour and warmth to strengthen relationships.
Applying Expertise and TechnologyApplies specialist and detailed technical expertise; develops job knowledge and expertise through continual professional development; shares expertise with others; uses technology effectively to achieve work objectives; understands different organisational departments and functions.
Planning and OrganisingSets clearly defined objectives; plans activities and projects well in advance; takes account of possible changing circumstances; manages time effectively; identifies and organises resources and systems to support effective store and network operations.
Other RequirementsCommitment to abide by the ADRA Australia Code of Conduct and organisational policies and procedures.
Copies of relevant policies are available on request.
ADRA takes the prevention of sexual misconduct, harassment and child protection seriously and screens applicants for suitability.
The successful applicant will be required to obtain a police check for each country in which the individual has lived for 12 months or longer over the last five years, and for the individual's country of citizenship (including dual citizenship holders).
The successful applicant will need to provide their consent to a criminal record check.
ADRA recognises that in limited instances it may prove impossible to obtain a reliable criminal record check.
In such circumstances a statutory declaration outlining efforts made to obtain a foreign police check and disclosing any charges and spent convictions may be accepted.
Applicants will be requested to disclose whether or not they have had a substantiated Sexual Exploitation Abuse or Harassment claim of any nature made against them in Australia or overseas.
This is included in the Job Application Form.
Final applicants will be screened against the ADSAFE* database as well.
ADSAFE's check is to ensure nosubstantiated or outstanding investigations or allegations are attributed to an applicant within the Seventh day Adventist Church system in the South Pacific.
ADRA Australia is an inclusive and Equal Employment Opportunity (EEO) employer.
Employee Signature
Employee Signature: Supervisor(s)



Signature(s): Date: / /
Print Employee Name: Print Supervisor Name:
Employment Application Form
Adventist Development and Relief Agency
and Relief Agency
AN **************
Title First Name Last Name
Address (include Country, State and Post/Zipcode)
Phone Nos.
Home Mobile Work
Position applying for:
GENERAL Type in "Yes" or "No" or the appropriate answer
1. Are you ALREADY legally entitled to work in Australia?
If you are not an Australian citizen, please provide your visa details.
If the response to Question 1 is No, we are unable to consider your application and there is no need to proceed any further.
2. What prompted you to apply for this role?
Why would you like to work for ADRA?
3. Do you have any illnesses or injuries which would affect your ability to perform the inherent requirements of the job for which you have applied?
If yes, please provide details below:
SAFEGUARDING
4. ADRA Australia's strict safeguarding policies aim to help protect children, young people and vulnerable adults.
In line with these policies are you willing to undergo a police check, a working with children check and be screened through Adsafe*?
5. Do you have any convictions or charges related to child abuse?
If yes, please provide details below:
6. ADRA Australia has a zero tolerance to Sexual Exploitation and Harassment.
Do you have any convictions or charges related to sexual abuse or harassment of any nature made against you in Australia or overseas?
If you have responded "Yes", please provide details below:
ADRA AS PART OF THE SEVENTH‐DAY ADVENTIST CHURCH
7. Have you ever worked for ADRA or any other entity of the Seventh‐day Adventist Church in Australia or overseas under your current name or another name?
If yes, please provide details of your last position below:
8. Do you have any relatives currently employed by the Seventh‐day Adventist Church?
(We need to check any conflicts of interest.)
9. Are you a practising Seventh‐day Adventist?
(If you are not an SDA, this does not exclude you from applying for the position.)
Being employed by the Seventh‐day Adventist Church involves understanding, representing and being committed to the Church's mission and lifestyle in your professional life.
(Our code of conduct policy is available on request.)
Please respond to the next two questions.
10. Do you understand the Church's lifestyle values?
(these include abstinence from tobacco, alcohol, recreational drug use, immoral, illegal
11. If you are employed by the Church, are you happy to reflect its mission in your work and adhere to its lifestyle values in your professional life?
I understand, agree and declare that:
1. If required by ADRA, I will undertake a pre‐employment medical screening by an ADRA designated practitioner who shall pass completed details of the examination to ADRA.
(Refer Point 3)
2. If required by ADRA, I will produce documentary evidence relevant to this application e.g. identification, work visa, evidence of my qualifications, etc.
3. Any statement made by me in this document which is found to be deliberately misleading shall
4. The Terms and Conditions of my employment shall be in accordance with:
(a) Any applicable State or Federal Laws.
(b) The appropriate Industrial Award and/or church policy.
Signature Date
*Adsafe has been established as a service and resource to assist local Churches and Denominational Entities to protect children and vulnerable adults, to comply with applicable legislation and to develop denominational policy.
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📌 Op Shop Operations Facilitator (Brisbane)
🏢 ADRA Australia
📍 Brisbane