Job Description
Member Relationship Officer - Digital Lending
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Come and join a collaborative and supportive team that works with purpose to empower its members to be confident about their financial future.
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Our Bank is member focussed, and values driven. As one of Australia's leading mutually owned banks with over 60,000 members, assets in excess of $4 billion, we have the capacity and capability to continue to invest in new products and services for the benefit of our members and the industries and communities in which we operate.
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Our Sussex Street Sydney Service Centre currently has an excellent career opportunity for a full-time Senior Member Relationship Officer – Lending. The position will see you assisting our walk-in customers and those who interact with us through our contact centre via phone and online channels. This will involve predominantly lending enquiries.
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You'll be joining a small team who are focussed on providing our customers with a consistently professional and friendly service experience. The key aspects of your new role include:
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Delivering efficient and professional service to our members through Service Centre and Contact Centre channels
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Assisting with enquiries and providing information relating to all product and service offerings including deposit accounts, home loans, credit cards, general insurance, personal loans and wealth management
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Creating opportunities to provide a total solution for our members' financial needs
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Efficiently processing member transactions
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Working within a fast-paced lending environment processing loan applications from end to end
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Associated administrative tasks including maintaining accurate and timely records in various systems
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Your Profile
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You are a collaborative service professional who is:
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a consistent advocate of our brand
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results oriented with the capacity to identify and convert new business opportunities
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well-organised and able to prioritise effectively
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proactive and able to work well independently when required
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able to communicate confidently with a broad customer group (face-to-face and over the phone)
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We've built a values-based team and nurture a culture where our members are at the forefront of what we do. As a member of the Diversity Council of Australia, we recognise the benefits that diversity brings to our organisation. We strive toward a team-oriented culture which capitalises on the diverse skills, backgrounds and experiences of our employees.
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You must be a permanent resident or Australian citizen to be considered for this position. Only shortlisted candidates who meet the above criteria will be contacted.

📌 Member Relationship Officer - Digital Lending (New South Wales)
🏢 Unity Bank
📍 New South Wales