Job Description
Resolution and Investigation Officer - Clerk Grade 5/6 - OLSC
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NSW Department of Communities and Justice – Sydney CBD NSW
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Office of the Legal Services Commissioner
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Location - Sydney CBD with flexible working arrangements available
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Salary - Clerk Grade 5/6, Base Salary ($102,936- $113,579), plus employer's contribution to superannuation and annual leave loading
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Your role
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The Office of the NSW Legal Services Commissioner (OLSC) is an independent statutory office that deals with complaints about lawyers.
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The role is responsible for handling public concerns regarding the legal profession by gathering information, investigating complaints, and resolving consumer disputes via the telephone, and through written communication with the parties.
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This is a hybrid workplace role, currently performed both from the OLSC office in the Sydney CBD, and from home, with ongoing remote work arrangements at the Department's discretion.
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What you'll do
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In addition to meeting the essential requirements, the successful candidate must demonstrate strong capabilities in:
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Resolving consumer disputes over the telephone and in writing, through negotiation, problem solving and mediation to improve standards of professional practice.
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Managing large and variable workloads whilst managing the expectations and demands of complainants and legal practitioners.
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Providing case studies drawn from complaints to legal, policy and education officers to provide a basis for better education and regulation of the profession.
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Working towards the reduction of the number of complaints made against lawyers through participation in a process of education, training and communication with the profession and the community.
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Communicating effectively and sensitively, orally and in writing, with a wide range of clients, from senior members of the legal profession to individuals who may have limited English skills or disabilities.
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What we're looking for
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Experience working in a legal regulatory environment, dealing with consumer complaints, preparing submissions and correspondence on complex issues, and knowledge of relevant legislation.
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Ability to resolve conflict, negotiate and mediate.
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Ability to manage a large case load, meet deadlines and remain calm under pressure.
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Appointments are subject to a National Criminal History Record Check in accordance with the Disability Inclusion Act ****
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What We Offer
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We offer a variety of benefits, including:
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A challenging and rewarding career
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Flexible, autonomous work setting
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Competitive pay and conditions
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Training and development opportunities to build and maintain capabilities
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Health & Wellbeing and Employee Assistance Programs.
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We do work that really matters
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Working for the Department of Communities and Justice (DCJ)



provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
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Applications close: Sunday, 20 September **** at 11:59pm AEST.
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For more information about the role or what it's like to work for DCJ, please contact the hiring supervisor Jackson Bova at
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If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Lois Jebin at
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Visit Recruitment adjustments on the DCJ website to learn more.
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Inclusion and Diversity lies at the heart of how we recruit
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We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
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To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
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Other Information
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A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
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For more information visit Your recruitment journey on the DCJ website.
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Thank you for your interest in this role. We look forward to receiving your application.

📌 Resolution And Investigation Officer - Clerk Grade 5/6 - Olsc (New South Wales)
🏢 the original
📍 New South Wales