Job Description
The Company
n Our client is a well-known NSW Government organisation committed to delivering exceptional customer experiences and making it easier for the community to access government services.
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They are seeking enthusiastic and motivated Call Centre Officers to join their high-performing and dynamic team on an initial six-month contract. The positions will be based in office at their Newcastle office, with the potential to transition to a hybrid working arrangement following successful completion of training.
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Please note that successful candidates must be available to commence on 25 September and commit to a rotating roster of 35 hours per week, with shifts scheduled between 6:00am and 10:00pm, Monday to Sunday, including public holidays.
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The Job
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Reporting through to a Team Leader, you will be responsible for the following duties:
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Answering a high volume of inbound enquiries in a contact centre environment.
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Developing and maintaining a thorough knowledge of information resources and operating practices and procedures.
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Providing accurate and high-quality customer service, enquiry resolution,



update records and complete transactions.
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Accurately recording customer complaints and escalating unresolved issues.
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Meeting privacy requirements and legislative obligations.
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Completing ad-hoc administrative activities including processing documents and applications.
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Utilising multiple digital data storage systems to locate, provide and update customer information and records.
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You
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To qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:
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Ability to work across a rotating roster of 35 hours per week, with shifts scheduled between 6:00am and 10:00pm, Monday to Sunday, including public holidays.
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Minimum 6 months experience working in a contact centre environment.
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Experience working within the Government sector is desirable.
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Robust written and verbal communication skills.
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Ability to work across several systems simultaneously.
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Strong customer service skills and excellent attention to detail.
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📌 Call Centre Officer | Nsw Government (New South Wales)
🏢 SB Recruitment
📍 New South Wales