Job Description
You'll take ownership of the venue and be responsible for the day-to-day operation, your team and the customer experience, while being supported by an experienced senior operations team. Weekend availability is essential as weekends are an important part of the business.
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Key responsibilities
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Leading, coaching and developing the front-of-house team
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Being highly visible on the floor and setting the standard for service
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Managing rosters, labour costs and day-to-day staffing
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Driving sales and improving the customer experience
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Working closely with the Executive Chef and senior operations team
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Managing functions and busy service periods
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Building a positive, accountable team culture
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Maintaining strong operational, RSA, WHS and food-safety standards
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Identifying opportunities to improve the venue and having the autonomy to implement good ideas
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About you
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Strong hospitality management experience
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A natural ability to lead and hold people accountable
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Excellent floor presence and customer-service skills
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Experience with rosters, labour management and cost control
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The confidence to make decisions and solve problems
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A hands‐on approach — you're happy to get involved when the venue is busy
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Solid communication and organisational skills
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Current NSW RSA
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RCG and Approved Manager qualifications are highly regarded
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Full Australian working rights suitable for an ongoing full-time role
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📌 Venue Manager Waverley (Launceston)
🏢 Bertoni Casalinga
📍 Launceston