Job Description
Team Leader - Desktop Home Assessors
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Sunshine / Hybrid | Full-time
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Leading national insurer | Property claims focus
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Competitive salary + bonus + benefits
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MAYDAY is proud to be partnering with a leading national insurance organisation experiencing strong growth across its property claims division. We're looking for a Team Leader to manage a team ofDesktop Home
Assessors,responsible
for assessing and managing home insurance claims end-to-end using virtual tools.
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This is a excellent opportunity for someone with
anInsurancebuilding,
estimating or
restorationbackground
who wants to step into a corporate leadership environment while still using their technical knowledge in a meaningful way.
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About the Role
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In this role, you'll manage a team and a portfolio of home insurance claims from lodgement through to settlement, using desktop assessment tools and expert reports to determine scope, cost and repair outcomes.
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You'll be responsible for:
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Providing day-to-day leadership, guidance and support to a team of claims professionals
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Monitoring team performance, workloads, SLAs and claims outcomes to ensure service standards are consistently met
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Coaching and mentoring team members, providing feedback and supporting their technical and professional development
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Escalating complex or high-risk claims and providing technical guidance on appropriate claims outcomes
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Conducting desktop assessments of property damage using virtual tools and supplier reports
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Determining cause of damage, policy coverage and appropriate repair methods
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Working closely with builders, suppliers, repairers and internal claims teams
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About You
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You'll bring a practical, hands‐on understanding of building or construction and be comfortable working in a fast‐paced claims environment.
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You'll have:
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Strong Team leadership
experienceandqualities
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Experience in Insurance building, estimating, restoration, construction, or insurance assessing (trade background highly regarded)
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Strong understanding of residential building practices and repair methods
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Ability to interpret scopes, quotes and technical reports
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Strong attention to detail and sound decision‐making skills
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Excellent communication and stakeholder management ability
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A customer‐first mindset with resilience and empathy
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Why This Role?
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Step into agrowing national insurer with strong career pathways
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Hybrid working and modern desktop assessment tools
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Supportive, collaborative team culture
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📌 Team Leader - Desktop Home Assessors (Victoria)
🏢 MAYDAY Recruitment Group - Winner Outstanding Agency 2023
📍 Victoria