Job Description
Accor is thePacific's largest and fastest-growing hotel groupwith a network of more than5,000 properties in over 100 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement, beyond limits.
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Conveniently located beside Mackay Airport, ibis Mackay offers modern accommodation, warm and friendly service, and the lively TurBARlence Tavern - all just a short walk from the terminal. Welcoming business and leisure travellers alike, our team is passionate about creating relaxed, memorable guest experiences in the heart of tropical North Queensland.
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As part of Accor, one of the world's leading hospitality groups, you will join a global network of passionate hospitality professionals committed to placing people at the heart of everything we do.
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Job Description
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We're looking for an experienced and dynamic Restaurant Manager to join our leadership team. You will play a key role in overseeing all aspects of daily operations of the food and beverage offering, delivering memorable guest experiences, leading service excellence, and developing our people.
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Lead front-of-house food & beverage operations, delivering friendly, professional service
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Manage restaurant and bar teams, planning daily activities
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Manage guest issues and support emergency response procedures
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Ensure clear communication through service logs and cross-department collaboration
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Drive performance against budgets, service standards, and customer satisfaction targets
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Support team training, inductions, and compliance with food safety, secure work and hygiene standards
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Manage inventory, coordinate with suppliers,



and implement cost control measures to optimise profitability while maintaining quality
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Demonstrate strong problem-solving and conflict resolution skills in a fast-paced, dynamic environment
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Represent the restaurant professionally and build lasting relationships with customers, staff, and community stakeholders
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Qualifications
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Qualifications
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A demonstrated passion for leading the next generation of hospitality leaders.
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Previous experience in restaurant management or a supervisory role within the food service industry
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Ability to support and guide team members to reach operational expectations
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Strong organisational skills and time management
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Strong interpersonal and problem-solving abilities
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Excellent interpersonal skills and presentation
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Excellent communication skills, both written and verbal
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Proficiency with restaurant management software and Point of Sale (POS) systems
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Solid understanding of inventory management, cost control, and budget management
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Experience with staff scheduling, recruitment, and performance management
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Ability to work collaboratively with diverse teams and foster an inclusive workplace environment
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Familiarity with Australian food safety regulations and local compliance requirements
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Hold current Responsible Service of Alcohol(RSA - or ability to obtain)
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Flexibility to work evenings, weekends, and holidays as operational needs require
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Full working rights in Australia
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Additional Information
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With over 400 hotels in Australia and 5,000 across the globe, we provide endless career development opportunities, a rewarding work environment as well as discounted hotel accommodation worldwide.
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📌 Restaurant Manager (North Mackay)
🏢 Acco
📍 North Mackay