Job Description
Customer Enquiry Officer (Fixed Term Full Time Opportunity for 12 months)
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Organisation/Entity:
Transport For NSW
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Job category: Policy
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Job location: Parmaratta, NSW, AU, ****
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Job reference number: ******
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Employment type: Permanent Full-Time
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Salary range: $********-$********
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You're passionate about a career delivering solutions that impact millions.
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Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
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In this role, you'll:
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You will respond to regulatory program enquiries and provide accurate advice on compliance matters, non-compliance allegations, and information requests from law enforcement agencies.
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You will investigate and resolve customer compliance issues in line with policies, procedures, and decision-making guidelines, escalating complex matters when required.
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You will support customer service excellence by identifying enquiry trends, contributing to reporting, and assisting with continuous improvement initiatives.
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You will maintain and update customer enquiry systems and databases to support evidence-based decision-making, risk management, and regulatory reporting.
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For more information on this position and business unit, view the role description and information pack.
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About you
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You have proven experience delivering high-quality customer service in fast-paced, high-volume environments.
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Your strong problem-solving skills enable you to efficiently investigate and resolve customer enquiries and compliance issues.
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You can effectively manage competing priorities and meet tight deadlines while maintaining accuracy and attention to detail.
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Your ability to work under pressure supports consistent service delivery and positive customer outcomes.
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Who we are
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Transport for NSW provides a secure, integrated, and efficient transport system. We connect people, communities and industry every day.
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Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.
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This is an in-person, on-site role.

📌 Customer Enquiry Officer (Fixed Term Full Time Opportunity For 12 Months) (Sydney)
🏢 Transport For Nsw
📍 Sydney