Job Description
Our client is a privately owned, well-established provider to the commercial and industrial refrigeration and air conditioning industry throughout Queensland. Operating from a modern facility in Murarrie, the business has built a strong reputation within the HVACR industry, with over 20 years operating in the sector.
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An opportunity is now available for a senior Service Coordinator to join their established Service Department. This is a key position supporting the ServiceManager across the day-to-day coordination of field technicians, while also contributing to service reporting, WIP management, invoicing readiness and ongoing process improvement.
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The Opportunity
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Working closely with the Service Manager, technicians, supervisors and finance team, you will help coordinate service delivery from the initial customer request through to scheduling, completion and invoice readiness.
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Your responsibilities will include:
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Coordinate and schedule technicians across breakdowns, preventative maintenance, quoted works and maintenance contracts
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Receive and allocate service requests based on urgency, location, technician capability and workload
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Maintain regular communication with customers, technicians and supervisors regarding service requirements and job progress
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Monitor open and completed service calls, following up outstanding labour, materials, documentation and costs
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Review technician notes and service information to support accurate and timely invoicing
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Assist with WIP reviews and service performance reporting
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Maintain accurate client, site, asset and equipment information
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Raise purchase orders and assist with tracking supplier costs and job-related documentation
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Support technician timesheet and labour record accuracy
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Assist the Service Manager with reporting, operational analysis and continuous improvement initiatives
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Contribute to the implementation and ongoing improvement of service management systems and processes
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About you
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You will be an organised and proactive Service Coordinator who understands the importance of balancing customer requirements, technician workloads and commercial outcomes.
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Ideally, you will bring:
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Preferably with 3+ years of experience in service coordination, service administration or a similar operational support role
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Exposure to ERP or field service software such as Dynamics 365, Business Central, SAP
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Proficient with Microsoft Office, particularly with Excel and Word
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Knowledge of HVACR, refrigeration, or trade services is highly regarded
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Strong organization, clear communication, and a valid driver'slicence.
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What's on Offer
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This is an opportunity to join an established Queensland business in a position that offers greater responsibility than a traditional scheduling role. This is a permanent, full-time opportunity offering a market-competitive salary to attract top industry talent, including
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Remuneration: $80,000 to $100,000 plus super
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Join a leading mechanical services contractor
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Flexible 9-day fortnight work arrangement
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Modern Murarrie-based facilities
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Stable and established service operation
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Supportive and experienced management team
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Opportunity to contribute to process and system improvements
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Long-term career opportunity within a growing business
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Competitive remuneration based on experience
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📌 Service Coordinator (Queensland)
🏢 Add Staff
📍 Queensland