Job Description
Benefits
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Flexible work hours
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Advance your career with us with more Hotels to come
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Access to exclusive benefit program -"Get MORE at Lancemore" - discounts with several major retailers and group accommodation, food and wine
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Great role for an experienced GSA to take the next step to drive and implement guest experiences throughout the Hotel.
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About the Role
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Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
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Be an ambassador for the Hotel, positively representing and promoting our boutique brand over the phone, by email and in person
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Make recommendations on the Hotel and local area
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Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required
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Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
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About You
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Experience in a similar role - Exposure to FO Hotel
leadership/management
is essential
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Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments
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Team player, outstanding personality and a passion for delivering the best service possible with a boutique vibe
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Ability to work under pressure in a fast paced environment, by taking initiative, prioritising and working collaboratively




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Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunities
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About Us
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Lancemore Crossley St.
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Beautifully positioned in a coveted laneway location, at the Paris end of Bourke St, Lancemore Crossley Street embodies everything there is to love about Melbourne – grit, culture, art, theatre, sweeping views and seamless design. The design-led property features 112 curated suites, meeting facilities with modern technology, a rooftop terrace with sparkling city views, and an art deco inspired lobby bar.
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Lancemore Hotel Group
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A pioneer in Boutique Hotels and conference facilities since ****, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.
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We strive on constantly growing and seeking approaches to be better in everything.
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You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
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If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...
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Our Values
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Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

📌 Front Office Supervisor - Casual (Victoria)
🏢 Lancemore Group
📍 Victoria