Job Description
The Contract Logistics Operational Contract Manager is responsible for managing end-to-end warehouse operations for a key global FMCG customer ensuring strong operational performance, customer satisfaction, and financial control.
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This role owns the contract at site level and ensures that operational execution aligns with customer expectations, KPIs, and commercial objectives.
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Responsibilities
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Drive performance against KPIs across cost, productivity, service, and profitability.
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Ensure team performance aligns with customer, site, and people KPIs.
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Own customer onboarding, retention, and ongoing operational excellence at contract level.
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Drive continuous improvement and productivity initiatives across warehouse operations.
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Prepare and present regular customer operational and performance updates.
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Contribute to tender and proposal inputs to support business growth.
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Prepare P&L; reporting with commentary on financial and service performance.
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Lead, train, and develop teams, ensuring succession planning and capability development.
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Liaise with internal stakeholders and external partners including carriers, freight forwarders, and suppliers.
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Requirements
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3-5 years' experience in an account manager role within Contract Logistics.
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Experience managing FCMG or similar customer-facing contracts or operational accounts within a 3PL environment.
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Strong understanding of warehouse KPIs, productivity, and service delivery.
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Commercial awareness with exposure to budgeting or P&L; ownership.
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Robust stakeholder management and communication skills.
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Experience in process-driven, high-volume, customer-focused environments.
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Exposure to large enterprise or technology customers is highly desirable.
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Why join Kuehne+Nagel?
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At Kuehne+Nagel, you'll be part of a global logistics leader where your contribution matters. We offer a supportive, inclusive and flexible workplace, with opportunities to grow your career, make an impact, and be rewarded along the way.
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Along with a competitive remuneration package, our benefits include:
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Flexible work arrangements to support work-life balance
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Inclusive paid parental leave for all parents
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Career development through extensive learning and development opportunities
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Novated leasing and EV car subscription options
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Employee discounts, rewards and recognition programs
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Charity and volunteering opportunities to give back to the community
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A collaborative culture with the strength of a global network
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📌 Operations Account Manager (New South Wales)
🏢 Kuehne & Nagel
📍 New South Wales