Job Description
We're looking for a Claims Support Officer to join our Claims Operations team in Sydney or Brisbane. In this role, you'll provide essential operational, administrative and customer service support to our Personal Injury Claims teams, helping deliver positive outcomes for customers, business partners and stakeholders.
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Working in a fast-paced and collaborative environment, you'll play a key role in supporting claim lodgement, customer enquiries, claims administration and business support activities that enable effective claim management and exceptional customer experiences. You'll be part of a highly engaged and supportive team that values collaboration, celebrates success and is committed to creating a positive and inclusive workplace culture.
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This is a full-time, 5-month contract opportunity based in Sydney or Brisbane.
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What you'll do
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Be the first point of contact for customers lodging Personal Injury claims, delivering a supportive and empathetic experience while accurately capturing information and ensuring compliance with business and regulatory requirements.
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Proactively connect with customers and key stakeholders to gather and clarify information, helping to ensure a smooth and efficient claims lodgement process.
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Investigate, collect, and validate claim information and supporting documentation to facilitate the timely registration and progression of claims.
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Provide essential administrative and operational support to our Claims teams, including preparing correspondence, coordinating independent medical examinations, managing documentation, and supporting a range of claim-related activities.
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Build strong relationships with customers, internal teams, business partners, and external service providers to help deliver positive outcomes and exceptional service experiences.
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Contribute to continuous improvement initiatives and support broader operational priorities, collaborating across teams to ensure service excellence during periods of increased demand.
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What you'll bring
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Previous experience in customer service, administration, contact centre, claims support or business operations environments.
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Strong communication skills with the ability to build rapport and handle customer conversations with empathy and professionalism.
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Excellent attention to detail and the ability to accurately process information and manage multiple tasks in a fast-paced environment.
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Strong planning, organisation and time management skills, with the ability to prioritise competing demands.
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Confidence using Microsoft Office applications and web-based administration systems.
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Strong problem-solving skills with the ability to investigate issues, identify solutions and make sound decisions.
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A proactive, adaptable and team-focused approach with a commitment to delivering excellent customer service.
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Experience within insurance, claims,



financial services or contact centre environments will be highly regarded.
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Qualifications in administration, business, accounting or finance will be viewed favourably.
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What we can offer you
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Flexible ways of working: We embrace a hybrid working model, meaning employees can balance their time between working in the office and from home. We also provide a minimum of two days paid flexible leave (and up to four days after three years of service).
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Purchase additional leave: Maybe you need to take some additional leave? Our people have the option to purchase additional annual leave where required.
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Giving back to communities: Donate to one of our 14 local charity partners or your favourite charity using payroll giving.
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Employee Referral Bonus: We offer a $**** referral bonus if you introduce a new permanent employee to Suncorp.
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Employee Assistance Program: Provides you and your family with confidential help regarding personal concerns that could affect wellbeing.
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It's worth noting that specific benefits may vary depending on the role, level, and location of the employee.
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Why Suncorp?
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At Suncorp, our purpose is to build futures and protect what matters.
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If you're looking for a role where you can develop your skills, build a career and make a genuine difference to people's lives, we'd love to hear from you.
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If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to
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for a confidential conversation.

📌 Claims Support Officer (Queensland)
🏢 Suncorp
📍 Queensland