Job Description
Online Virtual Help is a Townsville-based virtual assistance and business support company. We provide embedded Office Management and Executive Assistant support to founders and business owners across Australia — stepping in as the calm, capable operator behind the scenes so our clients can focus on growing their business instead of drowning in it.
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About Online Virtual Help
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Online Virtual Help is a Townsville-based virtual assistance and business support company. We provide embedded Office Management and Executive Assistant support to founders and business owners across Australia — stepping in as the calm, capable operator behind the scenes so our clients can focus on growing their business instead of drowning in it.
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About the Role
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We're looking for a full-time Admin Support team member to join Online Virtual Help in Townsville. You'll provide admin support to our clients across Australia, spanning a range of industries.
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This is a great fit for someone who genuinely enjoys admin work, likes variety, and takes pride in being the person others can rely on to get things done properly.
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What You'll Be Doing
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Executive assistant support — calendar and appointment scheduling, inbox management and correspondence, and answering/making calls on behalf of the business
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Client communication and meeting coordination
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Assisting with onboarding for new clients, plus other tasks as they arise
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Document formatting, editing, and proofreading
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Data entry, CRM updates,



and digital file/records management
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Social media scheduling and content creation
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Reporting on engagement and activity metrics
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Research support and preparation of briefs
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Internal project support and task tracking
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Using tools such as Slack, Google Workspace, Asana, etc.
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Ad hoc administrative support as required, following internal processes and meeting deadlines
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We may also assign you other duties, where reasonable for your position, training and experience.
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What We're Looking For
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Proven experience in an administrative, office support, or executive assistant role
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Excellent written and verbal communication skills, including comfort on the phone
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Highly organised, with solid attention to detail and the ability to juggle multiple priorities
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Comfortable working across common business tools (Slack, Google Workspace, Asana, Canva)
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A willingness to learn, get things done, and be hands-on and proactive, with the trustworthiness to represent our clients professionally
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Discreet and professional, with the ability to maintain confidentiality at all times
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Based in Townsville and able to work in-office 4 days/week, with 1 day from home once fully trained
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Why Join Online Virtual Help
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Be part of a growing local business with a genuine, supportive team culture
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Variety of work across different clients and industries — no two days are the same
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Full training provided
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📌 Administration Assistant (Townsville)
🏢 Online Virtual Help
📍 Townsville