Job Description
Sunstate Motorcycles is looking for an experienced Service Advisor and Workshop Controller to join our busy dealership in Maroochydore on the Sunshine Coast.
n
These are key roles in our workshop, combining customer-facing service advice with the day-to-day control of workshop workflow. We are a successful family-owned multi-location group with stores across the Sunshine Coast, Fraser Coast and Gold Coast.
n
What's on offer
n
Competitive remuneration package + incentives
n
Excellent staff discounts on motorcycles, parts and accessories
n
Supportive family-owned culture with genuine career growth across our 7 locations
n
5-day working week with a good work-life balance
n
Up-to-date dealership and workshop environment
n
Immediate start available for the right person
n
In this role you will
n
Be the main point of contact for service customers - booking jobs, quoting, and keeping customers informed
n
Control workshop workflow, job allocation and technician utilisation
n
Prioritise work to keep the workshop running efficiently and on time
n
Liaise between customers, technicians, parts and sales teams
n




Upsell servicing, maintenance packages and accessories where appropriate
n
Maintain high standards of customer service, organisation and workshop presentation
n
About you
n
Previous experience as a Service Advisor, Workshop Controller or similar role in a motorcycle, automotive or marine dealership
n
Strong customer service and communication skills
n
Excellent organisation and the ability to manage competing priorities in a busy workshop
n
Computer literate (DMS experience highly regarded)
n
Calm under pressure, accurate and professional
n
Current driver's licence, and motorcycle licence
n
Motorcycle or powersports experience is highly regarded but not essential - the right attitude, organisation and customer focus matter most.
n
This is a full-time role based at our Maroochydore dealership on the Sunshine Coast.
n
If you're an experienced workshop professional looking for a stable role with strong benefits and a fantastic coastal lifestyle, we'd like to hear from you.

📌 Service Advisor & Workshop Controller - Maroochydore (Queensland)
🏢 Sunstate Motorcycles
📍 Queensland