Job Description
We are seeking an experienced Case Manager to join a specialist Tribunal Services team, supporting workers, representatives, insurers and tribunal members throughout the tribunal process.
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This is a varied role combining case management, administration, stakeholder engagement and electronic file management. You will coordinate tribunal matters, support hearings and ensure stakeholders receive a professional and supportive experience.
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Key Responsibilities
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Coordinate and schedule tribunal appointments with relevant stakeholders.
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Manage electronic case files, including document preparation, PDF bookmarking and accurate data entry.
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Prepare, type and distribute tribunal findings accurately and within required timeframes.
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Liaise with workers, representatives, insurers and tribunal members throughout the tribunal process.
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Support face-to-face and virtual hearings, including technology and connectivity.
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Provide administrative and secretariat support to tribunal members.
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Manage reception and provide a professional and welcoming experience to visitors.
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Process tribunal-related invoices and payments.
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Coordinate travel and regional tribunal arrangements as required.
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Contribute to improving processes and supporting the wider team.
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About You You will have:
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Strong administration, data entry and organisational skills.
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Excellent attention to detail and the ability to manage competing priorities and deadlines.
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Strong written and verbal communication skills.
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Experience with electronic file management and Adobe.
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Advanced Microsoft Word skills and ideally Dictaphone typing experience.
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The ability to confidently work with a diverse range of stakeholders, including people with complex needs.
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The ability to work autonomously while contributing effectively within a team.
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The capacity to quickly learn medical terminology and workers compensation legislation.
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Please note: This is a frontline role with limited chance for remote work.

📌 Case Manager (Queensland)
🏢 Blackroc
📍 Queensland