Job Description
About the Role
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We are seeking a FreightCustomer Service Representative to join a growing freight and logistics team on a permanent full-time basis.
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This is an excellent opportunity for a customer-focused professional who enjoys problem-solving, working in a fast-paced environment and building strong relationships with customers. Experience in freight, transport or logistics is highly regarded, but not essential.
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Key Responsibilities
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Handle customer enquiries professionally across phone, email, and live chat
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Monitor shipment progress and keep customers informed of important delivery updates
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Communicate with carriers and relevant stakeholders to investigate and resolve delivery issues
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Ensure customer and shipment information is accurately maintained acrossCargowise system
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Collaborate with internal teams to coordinate solutions and deliver a high level of customer service
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Develop and maintain positive customer relationships through proactive communication and regular follow-up
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Effectively manage competing priorities and respond promptly to urgent customer and delivery matters
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About You
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We are looking for a customer-focused professional who demonstrates:
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1–2+ years of experience in customer service
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Excellent verbal and written communication skills
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A strong customer-first mindset and a natural ability to resolve problems
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High attention to detail with strong organisational and time-management skills
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The ability to stay composed, skilled and solution-focused in a high-pressure environment
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Confidence working with technology and the ability to quickly learn new systems
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A proactive, reliable and collaborative approach to working within a team
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Minimum Reqiurements
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Full wroking rights in Australia
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Currently you are based in Sydney
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No sponsorship
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5 days onsiteAble to commute to the office by either your own car or public transport
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Cargowise system
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At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
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We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator
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additional contact details.

📌 Freight Customer Service Representative (New South Wales)
🏢 HOBAN Recruitment
📍 New South Wales