Job Description
We're seeking a resilient Field Collections Agent to manage a portfolio of customer accounts through door-to-door visits, phone follow-ups and repayment negotiations.
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About the Company
n Our client is a leading Australian financial services organisation specialising in debt management and customer support.
n The business works directly with customers to resolve outstanding accounts through respectful conversations and sustainable repayment solutions. Its approach balances commercial outcomes with professionalism, empathy and regulatory compliance.
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About the Role
n As a Field Collections Agent, you'll take ownership of an allocated portfolio of customer accounts.
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You'll plan and complete door-to-door visits, speak with customers face-to-face and follow up over the phone. Your focus will be understanding each customer's circumstances, negotiating outstanding debt and establishing realistic repayment arrangements.
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This role requires confidence approaching customers at their homes, resilience when managing difficult or sensitive conversations and the ability to work independently in the field.
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Key Responsibilities
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Manage an allocated portfolio of outstanding customer accounts
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Plan and complete door-to-door field visits across designated areas
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Locate and engage customers at residential addresses
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Discuss outstanding debts and understand individual financial circumstances
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Negotiate realistic and sustainable repayment arrangements
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Follow up customers by phone and monitor active repayment plans
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Maintain accurate records of visits, conversations and agreed arrangements
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We're seeking a resilient Field Collections Agent to manage a portfolio of customer accounts through door-to-door visits,



phone follow-ups and repayment negotiations.
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Location: Sydney NSW
n Salary: $88,500 + commission
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About the Company
n Our client is a leading Australian financial services organisation specialising in debt management and customer support.
n The business works directly with customers to resolve outstanding accounts through respectful conversations and sustainable repayment solutions. Its approach balances commercial outcomes with professionalism, empathy and regulatory compliance.
n
About the Role
n As a Field Collections Agent, you'll take ownership of an allocated portfolio of customer accounts.
n
You'll plan and complete door-to-door visits, speak with customers face-to-face and follow up over the phone. Your focus will be understanding each customer's circumstances, negotiating outstanding debt and establishing realistic repayment arrangements.
n
This role requires confidence approaching customers at their homes, resilience when managing difficult or sensitive conversations and the ability to work independently in the field.
n
Key Responsibilities
n
n
Manage an allocated portfolio of outstanding customer accounts
n
Plan and complete door-to-door field visits across designated areas
n
Locate and engage customers at residential addresses
n
Discuss outstanding debts and understand individual financial circumstances
n




Negotiate realistic and sustainable repayment arrangements
n
Follow up customers by phone and monitor active repayment plans
n
Maintain accurate records of visits, conversations and agreed arrangements
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About You
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You'll be a confident, resilient and adaptable communicator who can balance respectful customer engagement with a strong focus on achieving results.
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You will ideally bring:
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Experience in sales, customer service or another field-based role
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Confidence conducting door-to-door visits and approaching customers at residential addresses
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Robust negotiation, rapport-building and problem-solving skills
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The ability to manage difficult, sensitive or confrontational conversations professionally
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A self-motivated and results-focused approach
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Confidence using email, mobile applications and customer-management systems
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What's on Offer?
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Bonus and commission structure
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Ownership of an allocated customer portfolio
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Autonomous field-based role combining door-to-door engagement, negotiation and travel
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Opportunity to build specialist experience within debt collection and financial services
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At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
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We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator
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📌 Field Collections Agent (Queensland)
🏢 HOBAN Recruitment
📍 Queensland