Full-time position - Monday - Friday (with some weekend work required)
Salary + super + fully maintained company car
The Company
Our client, Hennessy Coffee is a successful Australian owned family business who have a passion for coffee. They partner with licensed premises to help them deliver a fantastic coffee experience to their customers.
The Role
They are looking for an experienced Field Coffee Service Technician to join their team. This position will be responsible for providing productive and reliable technical service and support, preventative maintenance and repairs, as well as new machine installations and set‐ups to Espresso and a range of automatic coffee machines for Hennessy Coffee customers.
Additional responsibilities:
Investigate and resolve technical problems including fault finding and breakdowns and perform repairs
Conduct site check to ensuring functionality and that the customer is ready for installation
Order parts and equipment as required
Test new equipment on Hennessy Coffee premises and ensure equipment is clean and in showroom condition before releasing to customer for installation
Liaise with customers in relation to installation, maintenance, repairs of on‐site equipment




Providing technical and product information and training to customers to increase their understanding and knowledge of our equipment and products
A little bit about you
Our client is looking for someone who is tech savvy, safety focused, and has excellent time management skills. They will have a strong work ethic, be able to work autonomously and will be a positive advocate for the business when on customer sites.
The ideal candidate will also have the following:
Previous experience as a field service technician
Minimum 2 years' experience in the Coffee industry
Minimum 2 years' experience working with coffee machines, preferably Espresso and Automatic equipment
Troubleshooting and faulting finding experience
Equipment installation, maintenance and repairs experience, preferably on coffee machines
Restricted Electrical Licence
Disconnect/reconnect Licence
Drivers Licence
Sound knowledge of Workplace Occupational Health and Safety (OHS)
High level customer service and communication skills
Ability to make decisions and has sound judgement
Ability to work unsupervised and be self‐motivated
Be physically fit and able to lift, move, pull and push products and heavy objects
Be able to assist with afterhours & weekend service calls and call outs on a rotating basis
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📌 Coffee Machine Service Technician (New South Wales)
🏢 Robin Human Capital
📍 New South Wales