30 Aug
|
Ingrammicro
|
New South Wales
30 Aug
Ingrammicro
New South Wales
Job Description
Ingram Micro in Australia is seeking a Principal Support Engineer to own and drive rapid resolution of complex customer issues across a SaaS platform. You will lead high-severity escalations, perform deep log and API analysis with Datadog, and coordinate with Engineering, Product, and external vendors to eliminate root causes.
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You will translate technical problems into explicit actions for customers and internal teams, develop SOPs and dashboards, and help improve MTTR, SLA governance, and Zendesk
📌 Senior Support Engineer -- Escalations & Mttr Lead (New South Wales)
🏢 Ingrammicro
📍 New South Wales