Job Description
Help customers achieve more with technology that makes a difference.
n
We're looking for a Customer Success Manager who is passionate about building long-term customer relationships and helping organisations realise the full value of our SaaS platform. You'll become a trusted advisor to your customers, ensuring they successfully adopt our solutions, achieve their business goals, and continue to grow with us.
n
As the primary point of contact for a portfolio of customers, you'll work closely with them throughout their journey from onboarding to ongoing success, renewals and strategic account growth.
n
Due to continued national growth, we are expanding our team and looking to add multiple Relationship Managers to our Canberra-based operation.
n
The Role
n
n
Manage a portfolio of customer accounts and develop trusted, long-term relationships.
n
Drive product adoption by helping customers maximise the value of our platform.
n
Conduct regular customer success reviews and develop action plans to achieve customer objectives.
n
Monitor customer health, identify potential risks and proactively reduce churn.
n
Work closely with Sales, Product and Support teams to advocate for customer needs.
n
Identify opportunities for account growth, upselling and cross-selling where they deliver genuine customer value.
n
Maintain accurate customer records, success plans and engagement activities within the CRM.
n
Contribute to customer education through webinars, knowledge base articles and product resources.
n
n
About You
n
To be successful in this role, you will ideally have:
n
n
3+ years' experience in Customer Success, Account Management, SaaS Consulting or a similar client-facing role.
n
Excellent communication and relationship-building skills.
n
A proactive, customer-first approach with strong problem-solving ability.
n
Confidence presenting software demonstrations and delivering customer training.
n
Excellent organisational and time management skills.
n




Experience using CRM platforms such as Zoho CRM, HubSpot or Salesforce.
n
Experience with Customer Success platforms is desirable but not essential.
n
A genuine passion for helping customers achieve outstanding outcomes.
n
n
Why Join Us?
n
n
We pride ourselves in upholding a respectful and supportive environment; if there's something you need to get your work done, we'll get it for you
n
Growth opportunities
n
A solid emphasis on work/life balance including weekly and monthly office social activities
n
Office conveniently located near the light rail
n
n
Prior to commencement successful candidates will be required to:
n
n
Supply copies of all educational qualifications
n
n
OUR TEAM & CULTURE
n
We're customer focused: Everything we do, we do to make things better for our customers. We innovate and continuously improve. Better products. Better service. More Value.
n
We're here to win: We lead in a market that never stops moving. We have the courage to commit, to make tough decisions and when we need to we turn on a dime.
n
We love this stuff: We hire smart, fun, talented people who want to make a difference.
n
We've got each other's backs: We value honesty, appreciate diversity and insist on respect. We're here for each other. Every day. We win as a team with a shared spirit of optimism.
n
We're owners and we act like it: We take initiative, act with urgency and are accountable for results. We're all engaged.
n
Integrity is non-negotiable: Our customers, suppliers, partners, stakeholders, communities and competitors can all trust us to do the right thing. No exceptions.
n
This is a great opportunity to join a leading provider of Risk Management Software and be at the forefront of innovation in the industry.
n
The key to your success will be your ability to build strong relationships at all levels, combined with a high degree of self-motivation, commitment and initiative.
n
This is a fulltime, in the office role based in our Turner Office.
n
Note that only short-listed candidates will be contacted.

📌 Customer Success Manager (Canberra)
🏢 Arventa
📍 Canberra