Job Description
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Location:
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Sydney, AU, AU
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Global Business Unit: HEC
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Job Function: Sales
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Requisition Number: ******
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Description:
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About The Role
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Program Coordinator | Patient Solutions | Sydney - Hybrid Working
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Make a Difference Every Day
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At DKSH Healthcare Australia, we help patients access the support and services they need throughout their treatment journey.
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We're looking for a friendly, organised and customer-focused Program Coordinator to join our Patient Solutions team. In this role, you'll support patients, coordinate appointments, and work closely with healthcare providers to ensure a smooth and positive experience.
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No previous patient support program experience is required. If you have strong customer service or administration experience and enjoy helping others, we'd love to hear from you.
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What You Will Deliver
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What You'll Do
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Be the first point of contact for patients enrolled in the program
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Coordinate appointments, reminders and follow-up activities
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Support patients with program information and service enquiries
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Work with healthcare providers and service partners to arrange support services
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Make outbound calls to confirm and reschedule appointments
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Maintain accurate patient records using internal systems
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Escalate enquiries and issues to the appropriate team when required
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Deliver a positive and supportive experience for every patient
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What You Bring
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You'll bring:
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Experience in customer service, administration, coordination or medical centre roles
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Robust communication and relationship-building skills
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Excellent organisation and attention to detail
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Confidence using computer systems and managing multiple tasks
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A professional and empathetic approach when supporting customers
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Healthcare, medical administration or pharmaceutical experience is beneficial but not essential
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Why Join DKSH?
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Meaningful work that supports patients and improves lives
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Hybrid working arrangement for work-life balance
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Supportive and collaborative team culture
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Full training provided
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Ongoing learning and development opportunities
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Career growth within a growing healthcare organisation
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📌 Patient Coordinator (Virtual) (New South Wales)
🏢 Dksh Group
📍 New South Wales