Job Description
Suncare Community Services – Maroochydore QLD
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Why you will love Working Here
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Getting older can mean giving up a lot, your home, your routine, your sense of independence. We don't think it should.
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With more than 800 team members and 200 volunteers, we're here to help people keep living the life they love, with reliable in-home and community care, a local team who knows the neighbourhood, and the kind of support that always has time for a cuppa and a chat.
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And we look after our team the same way. We offer real support, meaningful recognition, and rewards that reflect the difference you make every day.
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Here's what you can expect:
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Clear, supported career pathways and training to help you grow
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Full induction and buddy shifts
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Branded workwear
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Not-for-profit salary packaging ($15,900 per annum)
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Leave loading to make your time off even more rewarding
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Flexible and hybrid working options
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Employee referral reward program - because valuable people know good people
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Fitness Passport - access to gyms and wellness facilities
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Employee Assistance Program - confidential support when you need it
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QLeave - portable long service leave that recognises long-term care work
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What you'll be doing
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As a Triage Scheduler, you will play a critical role in managing incoming aged care assessment referrals and supporting efficient service delivery.
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You will be responsible for the initial triage and prioritisation of referrals, ensuring customers are directed to the most appropriate assessment pathway.
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You will coordinate workflows by allocating assessment tasks via digital systems (Power App), maintaining visibility of workloads, and ensuring timely, equitable access to services.
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Key Responsibilities
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Review and triage incoming referrals to determine appropriate assessment pathways
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Assess eligibility for aged care services and elevate where required
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Allocate assessments to assessors, ensuring balanced workloads and KPI adherence
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Monitor workflow, track progress, and identify bottlenecks or resourcing issues
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Maintain accurate records and data across systems in line with policy and guidelines
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Collaborate with internal stakeholders to support timely, high-quality service delivery
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Use dashboards and reporting tools to optimise workflow and performance
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Contribute to continuous improvement of triage and allocation processes
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As required, conduct assessments or support plan reviews via phone, telehealth, or in person
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This is a Permanent Full-Time position, working Monday to Friday.
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You'll thrive in this role if you
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Bring warmth, professionalism, and clinical insight to every interaction
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Hold a tertiary qualification in a health-related discipline (e.g. nursing, OT, physio, social work) and current AHPRA registration or eligible to be part of a relevant skilled association.
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Have a strong understanding of the Aged Care Act and aged care pathways
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Communicate clearly and kindly, especially when navigating complex or urgent situations
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Are confident using technology, including the My Aged Care portal
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Work well independently but thrive in a collaborative team
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Are flexible, responsive, and ready to adapt to changing needs
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Hold a current First Aid & CPR certificate, driver's licence, and are willing to use your own vehicle for work
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Have experience working across cultures and with vulnerable communities
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Belonging Starts Here
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We believe real care starts with real belonging. That means creating a workplace where everyone - no matter their background, culture, or story - feels seen, respected, and safe to be themselves.
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We welcome applications from First Nations people, the LGBTIQA+ community, people with disabilities, and those from culturally diverse backgrounds. Your story matters here.
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"We proudly work across the lands of the Gubbi Gubbi (Gub-bee Gub-bee), Turrbal, Yuggera, Darumbal, Butchulla (Batjala) & Taribelang Bunda peoples, and extend our respect to all Aboriginal and Torres Strait Islander peoples and communities. We are committed to creating a culturally safe, inclusive and welcoming workplace for all."

📌 Triage Scheduler (Queensland)
🏢 Suncare Community Services
📍 Queensland