Job Description
The Adventist Development and Relief Agency (ADRA) is the official humanitarian agency of the Seventh-day Adventist Church.
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As part of the global ADRA network which reaches into more than 120 countries, we are motivated by our faith, to enable people and communities in Australia, the South Pacific, Asia and Africa to improve their health and livelihoods and assist people to prepare for and recover from disasters around the world.
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ADRA Australia is seeking an experienced and strategic Op Shop Development Manager to drive the strategic growth, sustainability, and impact of ADRA's Op Shops across Australia.
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WHAT WILL YOU DO?
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Leading the strategic establishment of new ADRA Op Shops, including site identification, feasibility assessment, set-up, and successful operational launch.
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Developing and owning a multi-year national Op Shop growth strategy, including expansion targets, prioritise geographies and supporting operational models.
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Providing overall management and leadership of the national Op Shop network, with accountability for performance, culture, standards, and continuous improvement across Australia.
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Directly supervising Op Shop Operations staff and ensuring effective support to site-based managers and volunteers.
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Overseeing financial accountability, data-informed decision-making, compliance implementation, and network-wide systems relating to WHS, safeguarding, risk, and operational best practice.
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Leading the development of monitoring, evaluation and learning frameworks to measure social, environmental and financial impact.
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Using data, monitoring and evaluation to inform decision making, improve performance and guide future growth.
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ESSENTIAL CRITERIA
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Commitment to the purpose of ADRA,



and to the achievement of our overall strategy and priorities with demonstration of our ADRA values and desired team culture lived out in all aspects of work practice.
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Willingness to work within a Christian ethos with conduct that is respectful of the beliefs and practices of the Seventh‐day Adventist Church when in the workplace or otherwise representing ADRA Australia.
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Minimum 5 years' experience in a leadership role combining strategic development and operational management, preferably within retail, social enterprise, or the not‐for‐profit sector.
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Proven experience establishing, scaling, and managing retail or social enterprise operations, including site identification, set-up, and operational stabilisation.
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Demonstrated ability to lead, supervise, and develop geographically dispersed teams, including paid staff and volunteers.
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Strong financial and commercial acumen, with experience managing budgets, analysing business performance, and driving operational sustainability and profitability.
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Excellent communication, stakeholder engagement, influencing, and relationship‐building skills.
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Proven ability to engage and motivate diverse stakeholders, including volunteers, donors, customers, and internal teams.
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Willingness and ability to travel regularly across Australia to support existing shops and establish new ones.
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DESIRABLE CRITERIA
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Demonstrated experience establishing or scaling retail or social enterprise operations, including site identification, set-up and performance improvement.
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Proven ability to lead dispersed teams of paid staff and volunteers, including direct management of operational coordinators and indirect leadership of site-based managers.
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Solid commercial and financial acumen, including experience with budgets, business analytics and driving profitability across multiple sites.
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Excellent communication, influencing and relationship‐building skills, with the ability to inspire volunteers, donors, customers and internal stakeholders around a compelling Op Shop vision.
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ELIGIBILITY AND COMPLIANCE
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The successful applicant will be required to:
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Undergo and maintain a satisfactory national criminal history check and any other background checks as required.
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Be eligible to work in Australia.
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Comply with ADRA Australia's Code of Conduct, Safeguarding and WHS policies, and participate in required training.
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ADRA is a child‐safe and equal opportunity employer and is committed to creating a diverse and inclusive workplace. We encourage applications from suitably qualified people of all backgrounds who are aligned with ADRA's ethos and values.
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ADRA Australia is an inclusive and Equal Employment Opportunity (EEO) employer.
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The appointing body reserves the right to fill this position at its discretion and to close applications early.
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If you have questions or need further information, please contact: Kuren Galant, People & Culture Manager for ADRA Australia, Phone *************** or ******.

📌 Adra Op Shop Development Manager (New South Wales)
🏢 ADRA Australia
📍 New South Wales