Job Description
Customer Service / Contact Centre Operator – Newcastle
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Location: Newcastle
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Start: 25 September ****
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End: 24 March ****
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Pay: $***** per hour + Super
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Hours: 35 hours per week
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Roster: Rotating shifts between 6am–10pm, Monday to Sunday, including weekends and public holidays.
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APG Workforce is seeking 12 Customer Service / Contact Centre Operators to join a NSW Government contact centre in Newcastle.
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The Role
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Handle high-volume inbound customer enquiries
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Provide accurate information, advice and assistance
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Resolve enquiries or upscale complex matters where required
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Update customer records and databases accurately
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Deliver professional and positive customer experiences
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Complete general administrative and processing tasks
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Work collaboratively within a fast-paced contact centre setting
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About You
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2–3 years' customer service experience in call centre, administration, retail or similar
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Previous office-based experience
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Excellent written and verbal communication skills
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Strong customer service and problem-solving abilities
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Intermediate computer skills
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Proficient in Outlook, Teams and Microsoft Office
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Ability to learn new systems quickly
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Previous government experience is desirable but not essential
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Successful candidates must be available for full-time training and nesting before transitioning to their regular roster.
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Hybrid working may become available following training and competency assessment; however, it is not guaranteed and is subject to business requirements.
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Applicants must be based in NSW.

📌 Call Centre Operator - Government (New South Wales)
🏢 Apg Workforce
📍 New South Wales