Position Summary
Homelessness Outreach Worker – 2 positions (One position is for North Shore/Sea to Sky and one is for Sunshine Coast/Powell River). Short‐term (approx. up to 2 years) or full‐time. ($64,****** – $75,****** annually). Reporting to the Coordinated Access and Assessment Manager, the worker connects with people experiencing homelessness or at risk of becoming homeless in community locations. They assist individuals to navigate housing and related support systems, collaborate and partner with shelters and supportive housing providers, and work with service agencies to ensure an integrated system of supports and services. As a core member of the multidisciplinary regional homelessness and encampment response team (HEART), the position supports communities to prevent, minimize, and resolve encampments and respond to homelessness through coordination and rapid support for individuals sheltering outdoors.
Candidate Profile
Education & Experience
High School diploma plus completion of post‐secondary courses in social housing, community development, mental health, trauma counselling or other relevant discipline.
Considerable progressive experience working with individuals experiencing homelessness and poverty due to physical, mental, or psychological disability, or substance use challenges.
Sound experience in liaising with government, private and community‐based housing providers and working with individuals from diverse socio‐economic and cultural backgrounds.
Some experience with crisis management and/or de‐escalation techniques.




Or an equivalent combination of education, training and experience acceptable to the employer.
Tier 4 Criminal Record Check Required.
Knowledge, Skills and Abilities
Considerable knowledge of causal factors of homelessness, mental illness and/or addiction.
Sound understanding of the importance of cultural and community connections in supporting individuals to improve well‐being, exit homelessness and thrive in housing.
Valuable understanding or lived experience of the impacts of residential schools, generational trauma and/or abuse.
Sound knowledge of government, private and community‐based housing service providers.
Good de‐escalation, negotiation and conflict resolution skills to manage evolving situations.
Good understanding of traditional, cultural and/or holistic wellness and healing initiatives.
Exceptional verbal and written communication skills.
Proficient in computer applications and software including MS Office tools.
Demonstrated ability to empathize when engaging with individuals from diverse socio‐economic and cultural backgrounds, maintaining confidentiality and sensitivity.
Demonstrated ability to partner and engage with a wide array of community partners, including advocates,



volunteers, local business owners, neighbours and community members.
Ability to develop strong partnerships with service providers and community partners.
Ability to learn, understand and update BC Housing mandate, programmes and services.
Ability to develop and foster trusting relationships with people facing homelessness and multiple barriers.
Ability to travel and work periodic evenings and weekends; transportation arrangements must meet the operational requirements of the position. Valid Class 5 BC driver's licence and access to a vehicle.
Successful applicant(s) are required to maintain Security Clearance throughout their employment.
Benefits
In‐house and external training opportunities for current positions and career advancement.
Wellness programmes including physical fitness, smoking cessation, free flu shots, mental health resources and lunch‐and‐learn lectures.
Recognition programmes for long‐term service, idea recognition and outstanding performance.
LiveGreen incentives such as employee transit pass and other sustainable transportation initiatives.
Active social club with seasonal events and group discounts.
Participation in community and charitable events.
BC Housing welcomes applicants from diverse backgrounds and is committed to providing an inclusive, barrier‐free workplace. Accommodations are available throughout the application and hiring process. If you require assistance, please contact ******.
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📌 Homelessness Outreach Worker (Melbourne)
🏢 BC Housing
📍 Melbourne