Job Description
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Location: Chatswood, Sydney (Hybrid - 3 Days In-Office / 2 Days Remote)
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Type: Full-Time - Monday to Friday (37.5 hours/week)
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About the Prospect
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We are seeking a customer-focused Claims Assessor to join a specialist property insurance team in Chatswood.
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If you bring a background in insurance claims, property law, or conveyancing, this role offers a great opportunity to apply your knowledge in a varied, commercial environment. Instead of high-volume processing, you will manage a focused portfolio of non-standard property claims, working through unique cases with empathy and problem-solving skills.
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Key Responsibilities
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Manage an end-to-end portfolio of property-related claims, assessing details and making fair decisions.
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Communicate effectively with customers, keeping them informed and supported through sensitive or complex situations.
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Liaise with external professionals such as solicitors, surveyors, and consultants to gather information and interpret advice.
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Manage basic claim financials, including tracking portfolio expenses and payments.
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Collaborate with internal teams across legal, finance, and marketing.
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What We're Looking For
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Relevant Experience: Background in general insurance claims, property law, or conveyancing.
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Strong Communication: Great interpersonal skills with a natural ability to build rapport and handle difficult conversations with care.
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Analytical Mindset: Comfortable reading property reports or legal advice and breaking them down practically.
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Financial Aptitude: Able to track costs, manage basic claim budgets, and reconcile books.
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Hybrid Work: 3 days in the Chatswood office (Wednesdays are team anchor days) and 2 days work-from-home.
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Supportive Onboarding: Initial 4-week full-time in-office period to work closely with the Claims Manager, get up to speed, and integrate with the team.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

📌 Claims Assessor (New South Wales)
🏢 Randstad
📍 New South Wales