About the Role:We are seeking multiple fixed-term Customer Experience Administrators to join the BPC until 30 June ****. Opportunities are available for both a full-time basis and part-time basis (0.6 FTE, equivalent to 3 days per week).As the BPC's role continues to grow, we are seeking Customer Experience Administrators to support the Consumer & Practitioner Service Centre. This frontline team plays a critical role in delivering a skilled and supportive experience by providing phone and email assistance, guiding consumers, and triaging enquiries to the appropriate pathways.The Customer Experience Administrator is the first point of contact for practitioners, members of the public, and industry stakeholders. The role focuses on delivering timely, accurate, and professional support across multiple communication channels, while upholding the BPC's commitment to service excellence.Ready to make a difference at the BPC? Apply now.What we are looking for:Previous experience working in a call centre environment is desired.Proven customer service excellence, delivering accurate, timely, and professional responses across multiple channels while consistently meeting service standards and enhancing customer experience.Strong administrative and data management skills, with demonstrated ability to maintain accurate records, log interactions consistently, and comply with data management protocols.Clear and effective communication skills, including the development and maintenance of clear, accurate customer-facing materialsFor more information please visit the Position Description located at Career.vic.gov.auAbout the BPCEstablished in ****, the BPC is Victoria's new independent regulator for the building and plumbing industries. The BPC brings together the Victorian Building Authority (VBA), Domestic Building Dispute Resolution Victoria (DBDRV), and the domestic building insurance function of the Victorian Managed Insurance Authority (VMIA)



into one organisation.Key functions related to building and plumbing regulation have come together under one roof, including registration, inspection and compliance, practitioner discipline, dispute resolution, and domestic building insurance.A career at the BPC means working to protect consumers and support practitioners at an exciting time of industry transformation.You can find further information about our role, annual reports, structure, careers and other activities at BPC.Commitment to DiversityWe celebrate the diversity of our workforce.The BPC values the benefits all our differences make and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers. In short, we welcome people from all backgrounds and communities.We are committed to making our recruitment process accessible. If you have any accessibility requirements or need adjustments, please contact us at ****** work arrangements are available we encourage you to discuss any preferences during the recruitment process.How to ApplyWe require you to upload:an up-to-dateEnsure you outline clearly your preference for full time or part time employmentPlease include a cover letter detailing why you are interested in the opportunity and highlighting the skills and experience relevant to the responsibilities of this position and the key selection criteria.Important informationOnly electronic applications submitted via careers.vic.gov.au will be accepted.Candidates deemed suitable from a selection process may be considered for identical or similar vacancies within 6 months.The BPC operates within the Victorian Public Sector; employment conditions are governed by the Victorian Building Authority Enterprise Agreement ****. As such Recognition of Prior Service from other VPS agencies should be discussed with the hiring manager as part of the recruitment process.
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📌 Customer Experience Administrator (Melbourne)
🏢 Building & Plumbing Commission
📍 Melbourne