Job Description
Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we're championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.
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Job Description
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About the role
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Make a real impact by supporting fair, timely and people-centered outcomes.
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Reporting to theManager, People Advisory, thePeople Advisorwill provide practical, timely and consistent people advisory support to leaders and employees across AFCA. With a focus on standard employee lifecycle activity and routine to moderately complex employee relations matters, you'll support people matters from initial intake through to resolution, helping ensure a fair, consistent and well-documented approach.
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What you'll be doing
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Provide timely and practical advice to leaders and employees on standard people matters, employee lifecycle processes and routine to moderately complex employee relations matters.
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Support case management across flexible work arrangements, performance, conduct, probation and disciplinary processes, ensuring clear records and appropriate escalation.
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Support leaders to apply fair and consistent processes, including appropriate communication, consideration of relevant information and clear outcome documentation.
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Prepare accurate employee lifecycle and change documentation, including employment changes, letters, records of discussion and other standard people documentation.
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Maintain accurate employee and case records, ensuring information is handled confidentially and in line with relevant policies and processes.
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Identify emerging risks, themes and improvement opportunities, escalating complex or sensitive matters to People Partners, the Manager, People Advisory or the Senior Employment Relations Consultant as appropriate.
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Work collaboratively with People Partners, the Senior Employment Relations Consultant and the broader People & Culture team to support effective people outcomes.
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Contribute to improvements across People Advisory processes, tools and reporting.
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Support cyclical People & Culture activities and broader team priorities as required.
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Qualifications
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What you'll bring
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Tertiary qualifications in Human Resources, Industrial Relations or a related discipline, or equivalent practical experience.
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Experience in a People Advisory, HR generalist or employee relations role supporting leaders and employees with people matters.
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Working knowledge of Australian employment legislation, up-to-date awards, policy application and procedural fairness principles.
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The ability to interpret awards, legislation, policies and procedures and apply them in a practical and consistent way.
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Experience supporting employee lifecycle administration, employee change documentation and routine employee relations case management.
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Strong written communication skills, with the ability to prepare clear,



accurate and sensitive people documentation.
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Sound judgement, strong attention to detail and the ability to manage multiple matters while maintaining confidentiality and accurate records.
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A collaborative and customer-focused approach, with the confidence to work within defined frameworks and elevate complex or high-risk matters when required.
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Additional Information
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Gold AWEI Accreditation **** – Recognised for LGBTQ+ workplace inclusion.
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Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
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Hybrid working – Flexible arrangements with two days a week in our modernoffices designed for collaboration and wellbeing.
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Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women's health leave, and bonus paid time off over the end of year holiday period.
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We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [emailprotected] .
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We believe fairness starts with people. That's why we don't use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.
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About AFCA
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The Australian Financial Complaints Authority (AFCA) was established in **** as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over **** dedicated professionals. Since ****, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.
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AFCA is a **** Circle Back Initiative Employer - we are committed to responding to every applicant.

📌 People Advisor (New South Wales)
🏢 AFCA
📍 New South Wales