Job Description
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A03 Maintenance Support Officer - Call Centre
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ASAP start. Initial contract to 4th December + potential ongoing extension
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Maryborough
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$***** pr hour + super
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QLD Government
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The Role
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A large government department, is seeking an experienced customer support/call centre officer to provide support in a high-volume inbound call centre workplace. You will build relationships with customers and contractors, whilst arranging for responsive maintenance for government properties.
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Your duties will include:
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Arranging responsive maintenance for Government owned properties such as public housing, schools, police stations etc.
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High standards and accuracy when compiling documents, creating work orders and reports and updating records and information systems.
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Incoming and outgoing customer calls to address maintenance service requests within a multi-channel envrionment.
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Create work orders and reports.
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Engaging with callers to confirm or clarify information and calming angry customers, as needed.
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Appropriately using software, databases, scripts, and tools
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General administrative duties
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You
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Experience in a high-volume customer service/call centre environment
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Building industry knowledge such as insurance repairs or property maintenance experience is highly regarded
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Problem-solving and de-escalation skills
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Exceptional customer service, active listening and verbal and written communication skills
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Strong time management and decision-making ability
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Strong computer skills across Microsoft Office including Excel, Word and Teams
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📌 Ao3/1 Maintenance Support Officer - Call Centre (Queensland)
🏢 empire group
📍 Queensland