Job Description
As part of a high-performing Customer Service team, you'll be the first point of contact for both new and existing customers, delivering outstanding support across phone and email channels. You'll play a key role in creating positive customer experiences, providing tailored solutions, and building lasting relationships. You'll benefit from a structured onboarding program, ongoing mentorship, and continuous training, equipping you with the knowledge and skills needed to succeed and progress within the business.
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Key responsibilities
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Respond to customer enquiries via phone and email in a professional and timely manner
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Provide accurate and easy-to-understand information to support customer needs
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Maintain and update customer records across multiple systems
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Identify opportunities to enhance the customer experience and improve retention outcomes
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Develop strong knowledge of products, services, and internal processes
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Collaborate with team members to deliver exceptional service outcomes
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Participate in ongoing training and career development initiatives
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About you
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Previous experience in customer service, contact centre, retail banking, health insurance, financial services, superannuation, or another customer-focused environment
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Excellent verbal and written communication skills
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A confident and skilled phone manner with the ability to build rapport quickly
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Strong problem-solving skills and a proactive approach to customer enquiries
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High attention to detail and ability to navigate multiple systems simultaneously
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Experience using CRM systems and digital platforms
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Positive, resilient, and eager to learn
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About us
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Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.
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Competitive salary package of $75,000 + a potential annual bonus pending KPI's
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Hybrid working arrangement with work-from-home flexibility following training
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Extensive training, coaching, and ongoing career development
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Join a supportive, inclusive, and collaborative team culture
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Build valuable experience within the health insurance sector
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Long-term career progression opportunities within a growing organisation

📌 Customer Service Specialist (New South Wales)
🏢 People2People
📍 New South Wales