30 Aug
|
People2People
|
New South Wales
30 Aug
People2People
New South Wales
Job Description
Samsung Australia is seeking a highly organised Customer Experience Case Manager to oversee end-to-end resolutions for escalations, complaints, and warranty claims. The role requires collaboration across Customer Service, Logistics, Repair, and partners to resolve issues quickly and effectively.
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You will investigate complex customer issues, determine appropriate outcomes such as refunds, replacements, or repairs, and keep customers informed with proactive updates throughout repairs and
📌 Customer Experience Case Manager (Escalations & Claims) (New South Wales)
🏢 People2People
📍 New South Wales