Job Description
Join the change. Electrify your future!
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We've been proudly Aussie since ****, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we'll back you every step of the way as you build your career.
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Join the change. Electrify your future!
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We've been proudly Aussie since ****, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we'll back you every step of the way as you build your career.
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About The Role
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AGL is looking for a Workplace Services Representative to deliver exceptional workplace experience and support across our corporate offices, helping create a safe, professional and welcoming environment for employees, visitors, and contractors.
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The Workplace Services Representative is responsible for providing a high-level customer service, support and workplace advice on workplace related matters to all employees and visitors to AGL's corporate workplaces.
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This role will be based at our Melbourne Corporate Office,



in office 5 days per week.
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What You Will Be Doing
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Deliver professional reception services, greeting all visitors, contractors and employees
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Manage incoming calls via the corporate switchboard and employee support line
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Manage the Workplace Services shared inbox, triaging and escalating enquiries as needed
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Lead new starter induction tours and office tours for visitors and contractors
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Manage and maintain accurate security access for employees and visitors
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Coordinate office consumables including stationery, kitchen supplies, beverages, crockery and glassware
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Oversee incoming and outgoing mail services
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Support meeting room and event requirements, including room setup, loading dock access and site access coordination
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Manage catering deliveries and provide water service to external-facing meeting rooms
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Oversee onboarding and offboarding processes, including access cards and locker allocation
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What You Will Bring
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You're a positive, proactive team member who thrives in a service-orientated environment and enjoys creating a seamless workplace experience.
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Willingness to engage in light physical activity, such as room setups and moving around the workplace as needed
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Ideally one year experience in a similar office support or customer service role
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Strong written and verbal communication skills
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Proficiency in Microsoft Office (Word, Excel, PowerPoint)
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A solutions-focused, energetic and approachable attitude
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Benefits
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Discounts on energy, telcos and solar plans.
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Participate in Energise - our reward & recognition program.
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Access 20 weeks of paid parental leave for the primary carer.
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Access to an additional week of recharge leave per year.
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Play an active role in our diversity & inclusion initiatives.
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Novated leasing and Electric Vehicle subscriptions.
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Access to study assistance, AGL's share purchase plan and insurance deals.
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Benefits may change over time and vary based on role type and location.
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Inclusion at AGL
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At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
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We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
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AGL is proud to be a WORK180 Endorsed Employer for All Women.
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Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.
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The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.
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AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.
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Location
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Docklands VIC ****
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Job Family Group
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Administration - Support - Service

📌 Workplace Services Representative (Victoria)
🏢 Agl
📍 Victoria