Job Description
The primary objective of this role is to provide a high quality first point of contact for all GPs and patients. The Medical Receptionist is required to provide a range of administration and support services to all clinicians and patients.
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Key responsibilities
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Ensure all patients and clinicians are received in a friendly, prompt, and helpful manner, either face to face or over the phone
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Assess, allocate to triage, or escalation to clinicians if concerned about a patient on arrival, or a phone enquiry
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Take appropriate particulars and provide relevant information on bookings, appointments, doctor selection, allocations and waiting procedures
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Complete patients visit by collecting fees, issue receipts and completing allocations
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Maintain awareness of patient wait times and keep them informed of excessive wait time on or before arrival, their progress in the queue and or offer alternatives where appropriate
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Ensure clinician appointment books are managed as per their requests
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Monitor the environment to ensure the medical clinic is safe and well presented
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Maintain a high level of accuracy when recording and maintaining patient, clinic, and service information
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About you
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Relevant experience in reception, office administration or customer service role
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Working with Children's Check
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Intermediate level of computer literacy
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Moderate IT skills including basic computer setup, networking, and medical practice software
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Ability to communicate effectively; convey information, provide direction and instruction, negotiate agreement, and listen
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Easily build rapport and professional credibility
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Build strong working relationships built on trust and respect
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Empathetic and kind
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Responsive, solutions driven, resilient, collaborative, credible, and qualified

📌 Medical Receptionist (New South Wales)
🏢 Paddington Doctors
📍 New South Wales