Job Description
Are you detail-oriented with a passion for administration and customer service? AWN Insurance is currently seeking a dedicated Administration Officer to join our friendly team at our modern offices in Tanah Merah. As an Administration Officer, you will play a crucial role in ensuring the smooth operation of our department while providing top-notch service to our valued customers and clients.
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AWN Insurance has been long recognised as a leader in the automotive warranty and insurance industry, renowned for our innovation and outstanding customer service. With over 30 years of experience and a proud record of winning the Product Review Award for eight consecutive years ************), we're on an exciting journey of growth and expansion.
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Full Time
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Monday to Friday, 8:15am to 5:15pm (no weekend work!)
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Your main duties would include, but not be limited to:
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Accounts Receivable: process new business & renewals including managing debtors to ensure timely payments and follow-ups on outstanding accounts.
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Process cancellation requests, including administering refunds for relevant customers and selling agents.
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Calculate and process monthly commission payments to selling agents.
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Data entry, record keeping and reconciliations via in-house systems and accounting software.
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Professionally answer inbound and outbound communications with customers and selling agents (written and verbal).
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Contribute to weekly and monthly management reporting.
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Maintain accurate financial records and ensure compliance with internal procedures.
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Various other tasks as specified by Management.
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The successful candidate should be able to demonstrate:
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Strong attention to detail
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Valuable time management skills and ability to work independently
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Excellent customer service skills, with a professional and friendly phone manner.
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Eagerness to learn new systems, processes and responsibilities
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Ability to communicate effectively and work as part of a team.
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Punctual, reliable, and self-motivated.
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Proficient with Microsoft Office 365
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Free onsite parking at a prime location between Brisbane and the Gold Coast, easily accessible from the Logan Hyperdome and surrounding major outlets.
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Employee benefits scheme offering free annual roadside assistance and exclusive discounts on insurance products.
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Secure future with an international and domestic company that has been in operation for over 30 years.
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International/domestic company for over 30 years providing a secure future for employees.

📌 Administration Officer (Queensland)
🏢 Australian Warranty Network
📍 Queensland