Job Description
Job no: ******
n Brand: Cruiseabout
n Work type: Full time
n Location: Australian Capital Territory, New South Wales, Remote, Queensland, South Australia, Victoria, Western Australia
n Categories: Sales and Customer Service
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Why You'll Love Working Here
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Because thisisn'tjust ajob,it'sacrewyou'llbe proud to sail with. You'llturn your passion for cruising into a career, be surrounded by supportive teammates, and be genuinely celebrated for your wins. With epic travelperks, real career progression, and a culture our people rated94% Great Place to Work®,you'llfeel right at home from day one.
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What You'll Be Doing
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As a Cruise Consultant,you'llbe the expert guiding customers from "just dreaming" to "bon voyage!", creating cruiseholidaysthey'llnever forget.
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Your Key Responsibilities
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Quote, book, and invoice cruise bookings and packages with accuracy and flair
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Achieve monthly sales targets and KPIs
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Deliver outstanding service across walk-in, email, and phone enquiries
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Maximise every opportunity through upselling and cross-selling
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Monitor and action all relevant mailboxes daily
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Maintain strong product knowledge to confidently recommend the perfect cruise
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Who We're Looking For
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You'repassionate, driven, and love working toward results, especially when travel is involved.
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You'll Bring:
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Proven customer service experience with exposure to sales targets
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Previoustravel or cruise experience (preferred but not essential)
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GDS experience (preferred but not essential)
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A keen eye for detail and strong problem‐solving skills
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The ability to thrive in a quick‐paced environment
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Motivation,organisation, and a love of exceeding expectations
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What's In It For You?
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Cruise Perks Galore
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Opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures
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See the World
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Industry travel discounts and eligibility for sponsoredFamiliarisationCruisesacross the globe
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Award‐Winning Culture
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Cruiseaboutproudly scored an outstanding94% in the Great Place to Work® survey—our people genuinely love what they do and who they work with!
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Backed byFlight Centre Travel Group Australia, a certifiedGreat Place to Work® (ANZ)
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Diverse & Inclusive Crew
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We'rean Equal Opportunity Employer and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from diverse cultural and ethnic backgrounds
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Learn & Grow
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Tailored Learning & Development pathways, including in‐depth cruise product training
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Exclusive Staff Benefits
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Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and an employee share plan
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Endless Career Opportunities
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Grow your career across our global network—we proudly promote from within
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Health & Wellbeing
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Corporate health insurance discounts with BUPA, access to an internal gym, and wellness initiatives
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Mental Health Support
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Employee Assistance Program available for you and your family
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Social & Industry Events
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Awards nights, team celebrations, and opportunities to attend global conferences (next stop: Bangkok ****!)
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Giving Back
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Paid parental and volunteer leave, plus opportunities to support charities through Workplace Giving
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Sustainability at the Helm
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We'recommitted to protecting the oceans and the future of cruising through responsible and sustainable practices
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Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

📌 Travel Consultant ( Cruiseabout) Expression Of Interest- Australia (Victoria)
🏢 StudentUniverse
📍 Victoria