Job Description
About the role
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Sydney City Volkswagen is seeking a talented Service Receptionist to join our established Aftersales teams. As Service Receptionist you will be joining the busiest department in our business. Yourobjective is to facilitate an exceptional customer service experience for each and every client in this key front-of-house role.
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Reporting directly to the Service Manager your duties will include:
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Attending to face-to-face, phone and online enquiries
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Scheduling and confirming service appointments, and managing the service booking system
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Handling customer enquiries and providing information about dealership services
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Ensuring the service reception area is well-presented and organised at all times
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Providing general clerical and administrative support forthe Aftersalesteam
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What we're looking for
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Proven experience in a customer service or receptionist role, ideally within the automotive or retail industry
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Excellent communication and interpersonal skills, with the ability to work collaboratively as part of a team
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Robust organisational and multitasking abilities,



with attention to detail
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Prior experience with Titan is not essential but will be highly regarded.
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A friendly professional and enthusiastic attitude and commitment to providing exceptional customer service
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What we offer
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At Sydney City Volkswagen, we are committed to creating an engaging and supportive work environment for our employees. You'll enjoy a competitive salary, ongoing training and development opportunities. Most importantly, you'll be part of a passionate and collaborative team that is dedicated to delivering exceptional customer experiences.
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About us
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Sydney City Volkswagen is a leading dealership and we are proud to be part of the Volkswagen family, representing one of the world's most iconic and innovative car brands. Our mission is to provide our customers with an outstanding purchasing and ownership experience, backed by a commitment to quality, service and innovation.
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The successful candidate will be subject to a criminal history check.

📌 Service Receptionist (New South Wales)
🏢 Sydney City Volkswagen
📍 New South Wales