Job Description
Eastern Creek| NSW
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Ready to take your refrigeration career off the tools?
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If you're an experienced refrigeration or HVAC tradesperson looking for the next step in your career, this could be the opportunity you've been waiting for.
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Say goodbye to ladders, long-distance travel, unpredictable site conditions and the daily grind of field service. Bring your valuable trade knowledge into a professional office environment where you can use your technical expertise to help tradespeople, installers and customers solve real-world product and service issues.
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Rinnai Australia is a quick-growing organisation with a strong commitment to Australian manufacturing, innovative technology and delivering quality products and support to its customers.
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We are looking for an experienced Refrigeration Technician / Technical Support Specialist to join our Technical Help Desk team in Eastern Creek.
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The Role
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Working within the Technical Help Desk, you'll provide expert technical advice and remote support across a range of branded products to plumbers, gas fitters, refrigeration and HVAC trades, installers and consumers. You'll become a trusted technical resource, helping customers diagnose issues, understand product operation and access the right service and maintenance information.
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You'll also work closely with internal teams including Engineering, Distribution, Service and Sales, ensuring customers receive accurate and timely technical support.
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Your responsibilities will include:
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Providing technical advice and remote troubleshooting support
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Supporting refrigeration products and related ducted reverse-cycle heating and cooling systems
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Assisting customers with product operation, diagnostics, maintenance and service enquiries
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Interpreting technical information and providing practical solutions
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Developing and communicating explicit diagnostic and service guidance
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Working collaboratively with internal technical and operational teams
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Delivering a professional and customer-focused support experience
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What You'll Bring
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We're looking for someone with solid hands-on refrigeration experience who is ready to apply their knowledge in a technical support environment.
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You'll ideally have:
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Trade qualifications in Refrigeration and Air Conditioning
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Solid installation and servicing experience across HVAC systems and related equipment
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Strong technical troubleshooting and diagnostic skills
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Good general computer skills and confidence using Microsoft Office
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Excellent verbal and written communication skills
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Confident and professional telephone manner
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A genuine commitment to delivering exceptional customer service
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The ability to explain technical information clearly to people with different levels of technical knowledge
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What's In It For You?
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This is more than just a move from the tools to the office. It's an opportunity to build on your trade experience and develop a long‐term career within a growing Australian manufacturing organisation.
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You'll enjoy:
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A competitive salary based on your skills and experience
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A comfortable, skilled office environment
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Off‐street parking
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Generous staff product discounts
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Additional personal insurance benefits
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A role where your trade knowledge and experience are genuinely valued
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The opportunity to work alongside experienced technical and engineering professionals
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Make the Move
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If you're an experienced refrigeration technician who wants to use your technical expertise without spending every day on the road, this could be your ideal next career move.
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Bring your trade knowledge to the desk and become the person other tradespeople turn to for technical answers.

📌 Refrigeration Technician/Trade Specialist (New South Wales)
🏢 Rinnai
📍 New South Wales