Job Description
Front Office Duty Manager - Novotel Brisbane Airport
n
Brisbane Airport Hotels Group – Brisbane QLD
n
The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD`s and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to be developed in this precinct.
n
Our Novotel Brisbane Airport Hotel is currently looking for a Full-time Duty Manager, to join the professional and dynamic Front Office team. This full-time role reports to the Front Office Manager, with responsibilities including leading the smooth day-to day shift operation within the Front Office department.
n
Key Responsibilities Include:
n
n
Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
n
Lead by example when attending to guest requests. Be proactive and resourceful.
n
Take initiative to ensure that interactions with our customers are positive and productive.
n
Have the necessary skills and training to actively resolve complaints and challenges presented by customers.




n
Provide guidance, support training and leadership to all employees.
n
Monitor training and offer guidance to employees whilst on shift.
n
Assist in all areas of the hotel during peak times to eliminate potential issues.
n
Responsibility for the health and safety of all patrons, guests and staff members.
n
n
To be successful in this role, you MUST have:
n
n
Previous Front Office experience at a supervisory level
n
Experience in Opera Cloud an advantage.
n
Proven customer service, communication and personal presentation skills
n
Ability to work a variety of shifts including weekends, evenings and public holidays.
n
RSA & Food Safety certificate preferred.
n
First Aid & CPR
n
Ability to be calm and professional & in busy times.
n
Have genuine passion for hospitality.
n
n
The advantages for you:
n
n
We love to celebrate - through reward & recognition program, benefits, regular team events & fun days.
n
Sense of belonging through diversity & inclusion.
n
Subsidized car parking & air train tickets and discounted meals onsite.
n

📌 Front Office Duty Manager - Novotel Brisbane Airport (Queensland)
🏢 Brisbane Airport Hotels Group
📍 Queensland