Job Description
Customer Service (Ecommerce) & Support – Help Us Build Something Great!
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LAVANA Jewellery
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About Us
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We are an Australian-owned family business with more than 20 years' experience in the jewellery industry and the team behind LAVANA Jewellery, an online ecommerce jewellery brand launched in ****.
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Now entering our second year, LAVANA is an exciting and growing part of our business, with a strong focus on beautiful product, exceptional customer experience and continued growth.
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We're looking for a proactive and highly organised Customer Service (ecommerce) & Support team member to play an important role in our next stage: helping our customers, supporting online sales, packing orders and ensuring the day-to-day operations behind the brand run seamlessly.
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This is a hands-on role in a fast-paced, entrepreneurial business where you'll have the opportunity to make a genuine impact as LAVANA continues to grow.
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The Role
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More than just answering customer enquries, this role is all about turning every interaction into a standout customer experience. You'll be guiding customers, managing orders, helping pull product for publicity and influencers, keeping things running behind the scenes, and playing a key part in building a seamless online store.
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You'll be based in our Sydney CBD headquarters right near Sydney Town Hall, working alongside the owners, our marketing and operations team who can support you to be a success in your role!




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This is a full-time permanent role (Monday - Friday 9 - 5pm) with a long term view.
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What You'll Be Doing
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Responding to customer enquiries via live chat, email, and social media
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Recommending products and assisting with purchases
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Managing orders, tracking deliveries, handling returns and exchanges
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Updating product listings and stock levels
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Assisting with packing, order prep and occasional laser engraving (training provided)
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Supporting online store operations and collaborating with marketing, design & fulfilment
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Contributing to process improvements and customer insights
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Willing to do a variety of tasks we start this new venture
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What We're Looking For
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Friendly, confident communicator with a customer-first mindset
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Organised, detail-oriented, and comfortable juggling tasks
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Tech-savvy and quick to learn new tools (Shopify experience a bonus)
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Positive, proactive, and ready to grow with a startup team
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Bonus Points For
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Experience in online sales, e-commerce, retail, or customer service
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Interest in jewellery, fashion or design
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A "jump in and help" attitude
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What You'll Get
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A supportive, energetic team setting
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Hands-on training and room to grow
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Exposure to all areas of the business
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Generous staff discounts and the occasional sparkle!
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📌 Customer Service (Ecommerce) & Support (New South Wales)
🏢 Moi Moi Fine Jewellery
📍 New South Wales