Job Description
Junior Customer Service & Admin Officer – Smash Repairs
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Makhdoom Holdings Pty Ltd are a leading local smash repair business operating across Maitland and East Maitland. We take pride in delivering top-quality repairs, smooth claim handling, and outstanding customer service. We are currently looking for a friendly, energetic, and organized Junior Customer Service & Admin Officer to join our front-office team.
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What You Will Be Doing
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Front Desk & Communication: Attending to walk-in customers in reception, answering incoming phone calls, and managing office emails.
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Vehicle Booking & Pickups: Booking customer vehicles in for repairs and arranging vehicle pickups once repairs are completed.
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Accounts & Invoicing: Assisting with invoice receipting, entering parts invoices, and checking delivered parts against invoices.
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Office Administration: Managing physical and digital files, general record keeping, and basic office duties.
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Insurance Portals: Managing and updating all required insurance web portals to process repair claims smoothly.
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What We Are Looking For
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Must be 18 years of age or older.
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Must hold a valid Australian Driver's License.
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Excellent phone manner, a friendly attitude, and strong customer service skills.
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Attention to detail, valuable organizational skills, and reliability.
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No prior smash repair experience required—full on-the-job training will be provided!
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What We Offer
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Full-time employment stability (Monday to Friday schedule with no weekend work).
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Competitive base salary of $55,000 to $58,000 per year plus 12% Superannuation or a full-time role (38 hours/week)
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A supportive, friendly workshop environment with comprehensive training.

📌 Junior Customer Service & Admin Officer - Smash Repairs (New South Wales)
🏢 MAKHDOOM HOLDINGS
📍 New South Wales