Job Description
Senior Business Manager, Support at Home
n
An established care and services organisation is seeking an experienced Support at Home Business Manager to lead the strategic, operational and financial performance of its Support at Home and fee-for-service operations.
n
This is a senior leadership opportunity for someone who can combine strong knowledge of the Support at Home environment with commercial capability, regulatory expertise and a genuine commitment to high-quality participant outcomes. A clinical background would be highly regarded, given the role's oversight of clinical care activities, reporting and complex service matters.
n
The opportunity
n
Reporting to an Executive leader, you will have end-to-end accountability for the department's performance and continued development. You will work closely with operational and clinical team members and regularly present to the Executive team and Board.
n
Your key responsibilities will include:
n
n
Leading the Support at Home business model, service delivery and ongoing development
n
Owning the department budget, including revenue, expenditure, forecasting and overall financial performance across Support at Home and fee-for-service activities
n
Providing clear operational, financial, clinical and compliance reporting to Executives and the Board
n
Ensuring services comply with the Aged Care Quality Standards, Support at Home program requirements and other relevant legislation and guidance
n
Acting as the organisation's subject-matter expert on Support at Home and providing practical advice to employees, participants and families on complex service matters
n
Overseeing clinical care activities and reporting in partnership with the clinical lead
n
Ensuring incidents are accurately reported, appropriately managed and submitted within required timeframes
n
Leading the organisation's response to regulatory audits and engagement with relevant government departments
n




Managing relationships with external agencies and service partners
n
Taking business ownership of the organisation's care-management platform, including participant budgets, fees, case notes, forms and reporting
n
Overseeing organisational training records and compliance through the learning-management system
n
Maintaining contemporary policies and procedures aligned with best practice and Support at Home requirements
n
Leading, supporting and developing a geographically dispersed team
n
n
About you
n
You will be a commercially capable leader who can operate confidently across service delivery, governance, compliance and stakeholder management.
n
To be successful, you will ideally bring:
n
n
Significant leadership experience within Support at Home.
n
Strong and current knowledge of Support at Home program requirements and the Aged Care Quality Standards
n
Demonstrated responsibility for budgets, financial performance and operational results
n
Experience reporting to, or presenting to, Executive teams and Boards
n
Experience managing regulatory audits, compliance obligations and relationships with government or external agencies
n
The ability to interpret complex requirements and provide clear, practical advice to varied stakeholders
n
Strong systems capability, ideally including experience with AlayaCare Cloud or a comparable care-management platform
n
Proven experience leading and engaging geographically dispersed teams
n
Excellent judgement, communication and stakeholder-management skills
n
A relevant clinical qualification or substantial clinical-care experience, which would be highly regarded
n
n
What's on offer
n
n
A senior role with genuine ownership of an important and evolving service area
n
Flexible hybrid working, with the prospect to work from home most of the time
n
Location flexibility across the East Coast of Australia
n
The role will involve travel to connect with team members across the eastern states, as well as regular attendance at Board meetings in NSW.
n

📌 Senior Business Manager, Support At Home (New South Wales)
🏢 seek.com.au
📍 New South Wales