Job Description
Crystalbrook Riley is a five-star luxury hotel in Cairns, where contemporary elegance meets a relaxed, tropical spirit.
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Always living in the moment, Crystalbrook Riley brings together striking design, thoughtful luxury and a strong connection to place. With an environmentally conscious approach, a celebration of the contemporary and a passion for elevated guest experiences, Crystalbrook Riley offers sophisticated accommodation, vibrant dining, distinctive events and memorable moments shaped by the energy, colour and spirit of Cairns.
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Bold, stylish and effortlessly welcoming, Crystalbrook Riley is more than a hotel. It is a place to connect, celebrate and experience luxury with personality.
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Crystalbrook Riley is a five-star luxury hotel in Cairns, where contemporary elegance meets a relaxed, tropical spirit.
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Always living in the moment, Crystalbrook Riley brings together striking design, thoughtful luxury and a strong connection to place. With an environmentally conscious approach, a celebration of the contemporary and a passion for elevated guest experiences, Crystalbrook Riley offers sophisticated accommodation, vibrant dining, distinctive events and memorable moments shaped by the energy, colour and spirit of Cairns.
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Bold, stylish and effortlessly welcoming, Crystalbrook Riley is more than a hotel. It is a place to connect, celebrate and experience luxury with personality.
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The Opportunity
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We are seeking a confident and capable Duty Manager to join our Front Office leadership team.
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This is a hands-on leadership role at the centre of the hotel experience, where thoughtful service, calm decision-making and strong team support come together. You will lead Front Office service delivery, maintain service flow and help ensure each guest interaction feels warm, seamless and considered.
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Visible across the hotel, you will guide Guest Service Agents in real time,



respond confidently to guest needs and support a smooth experience from arrival through to departure.
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Balancing operational oversight with genuine hospitality, you will manage guest requests, resolve concerns with care and discretion and uphold strong service standards throughout your shift.
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This opportunity is ideal for a hospitality leader who enjoys being present on the floor, supporting a high-performing team and creating memorable guest experiences through confidence, care and attention to detail.
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The Talent
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You are a natural leader who brings warmth, composure and confidence to guest-facing environments. You understand that exceptional hospitality is created through thoughtful service, robust communication and a team that feels supported.
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You enjoy leading from the front, staying close to the operation and helping others succeed. Calm under pressure and solutions-focused, you are confident making decisions, resolving guest concerns and keeping the guest experience moving smoothly.
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You will bring:
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Previous Duty Manager, Front Office Supervisor or hotel leadership experience
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A genuine passion for delivering thoughtful, personalised guest experiences
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Strong leadership capability, with the ability to motivate, coach and support team members
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Confidence managing guest feedback and resolving issues with professionalism and care
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Excellent communication and interpersonal skills
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Robust organisational skills and the ability to balance multiple priorities
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A proactive and adaptable approach,



with sound judgement and problem-solving capability
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Experience working with hotel systems and property management platforms
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Availability to work across a rotating roster, including evenings, weekends and public holidays
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Experience within a luxury hotel environment will be highly regarded.
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Why Us
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You will work alongside exceptional people in a supportive, collaborative and agile environment, where you are encouraged to grow, contribute and create memorable experiences.
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We are proud to offer a range of industry-leading benefits designed to support your lifestyle, career and wellbeing, including:
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50% Food & Beverage discount across all Crystalbrook restaurants and bars
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$99 room rates and a generous friends and family accommodation discount
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Enhanced parental leave and lifestyle benefits
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A commitment to a greener future through responsible and sustainable practices
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Access to our internal mobility program and team reward schemes
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Online learning and training with tailored career development pathways
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A culture of collaboration, elevating experiences and celebrating diversity
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Limitless career opportunities in a fast growing, dynamic and progressive environment
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Regular service recognition and team engagement events
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Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia's newest portfolios of distinctive upscale hotels, restaurants and bars.
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In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in **** and ****. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality.

📌 Duty Manager (Cairns)
🏢 Crystalbrook
📍 Cairns