Join a stable, long-standing Australian companySupportive team environment with ongoing trainingFull-time opportunity with genuine career progressionTHE OPPORTUNITYAn exciting opportunity is available for a Retail Customer Service Officer to join our team at Ormeau.Working primarily with customers by phone and email, you will provide helpful, productive service while supporting the accurate processing of online orders and placing orders on our 3PL to supply online orders.
You will also work closely with our retail, manufacturing and dispatch teams to keep customers informed and ensure their orders progress smoothly.You will work alongside our Retail Call Centre and will be required to answer inbound customer calls during peak times.
This is a full-time position.You will receive product and systems training, making this an excellent opportunity to build your industry knowledge and develop your career with a large Australian company.RESPONSIBILITIESRespond to customer enquiries by phone and emailProvide product, service, order and delivery informationProcess and accurately enter customer ordersBuild positive relationships with customersCommunicate with retail, manufacturing and dispatch teamsProvide general customer service and administrative supportDevelop your knowledge of Stratco products and servicesParticipate in ongoing product, customer service and systems trainingFollow safety requirements and contribute to a safe working environmentABOUT YOUWe are looking for someone who enjoys helping customers, works well in a busy environment and takes pride in getting the details right.You will ideally bring:Previous customer service, retail or internal sales experienceBuilding,
manufacturing or construction industry experienceStrong computer and data entry skillsConfidence communicating with customers by phone and emailExcellent attention to detail and order accuracyThe ability to prioritise and manage multiple customer requestsA reliable, positive and team-focused approachA willingness to learn new products, systems and processesREWARDS & BENEFITSHealth & Wellbeing InitiativesTraineeship & Apprentice ProgramCareer Development OpportunitiesPaid Parental LeaveEmployee Referral IncentiveStratco Team Member Discount CardPrivate Health Corporate DiscountFlu VaccinationsEmployee Assistance ProgrammeABOUT STRATCOStratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions.
With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.OUR PHILOSOPHYWhilst manufacturing is our foundation, our team is our future.
Stratco recognise and champion diversity as a cornerstone of our current and future success.
We know through experience that diverse perspectives and backgrounds foster a more creative and productive work environment.
Enabling a culture of equality is not only the right thing to do but also the smartest choice.
Our approach to diversity is quite simple - it centres on embracing everyone.At Stratco, Safety is paramount, and we take every measure to ensure our team members 'Return Home Safe'.
APPLICATION PROCESSShould you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail.To see more information about Stratco & our careers please visit - stratco.com.au/careers
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