The Queens Hotel Gladstone has expanded — and we're just getting started.As part of our $10M+ redevelopment and growth strategy, we now operate two Bottlemart retail locations across Gladstone:Bottlemart South GladstoneBottlemart Sun ValleyWith continued growth planned, we are seeking an experienced, driven and commercially focused Retail Operations Manager to lead our independent retail liquor network and drive the next phase of growth.This is a career-defining opportunity for a strong retail operator who understands sales, customer engagement, local area marketing, and team leadership — someone ready to take ownership of our Bottlemart operations and treat the business as if it were their own.RETAIL OPERATIONS MANAGER – BOTTLEMARTThe Queens Hotel Gladstone has expanded — and we're just getting started.As part of our $10M+ redevelopment and growth strategy, we now operate two Bottlemart retail locations across Gladstone:Bottlemart South GladstoneBottlemart Sun ValleyWith continued growth planned, we are seeking an experienced, driven and commercially focused Retail Operations Manager to lead our independent retail liquor network and drive the next phase of growth.This is a career-defining prospect for a strong retail operator who understands sales, customer engagement, local area marketing, and team leadership — someone ready to take ownership of our Bottlemart operations and treat the business as if it were their own.About the RoleAs Retail Operations Manager, you will oversee the daily operations, sales performance, team culture and customer experience across both retail locations while working closely with the leadership team at The Queens Hotel Gladstone.You will lead the stores with a strong focus on:Sales growth and KPI performanceLocal area marketing and corporate sales opportunitiesTeam leadership and staff developmentCustomer service excellenceRetail presentation and merchandisingLoyalty app engagement and digital promotionsSupplier relationships and stock controlIntegration with on-premise venue promotions and campaignsYou'll work closely with Bottlemart and Liquor Marketing Group (LMG) programs, ensuring our stores remain competitive, highly visible and positioned as market leaders within Gladstone.Why Join The Queens Hotel Gladstone?
Be part of one of Central Queensland's fastest-growing hospitality and retail groupsJoin a locally owned independent business with major expansion plansWork with leading retail brands including Bottlemart and Liquor Marketing GroupOpportunity to make a genuine impact on business growth and directionCareer progression opportunities as the business continues to expandWork within a supportive, high-performing leadership teamIf you're a passionate retail leader ready to drive growth, lead teams and build one of Gladstone's strongest independent retail liquor operations — we want to hear from you.Key ResponsibilitiesLead and manage retail operations across multiple Bottlemart locationsDrive sales growth, profitability and operational performanceBuild strong local relationships and corporate business opportunitiesEnsure stores deliver exceptional presentation and customer experiencesManage inventory, ordering, pricing and stock control processesOversee rostering, wage controls and team performanceExecute national and local promotional campaignsWork alongside venue management to create integrated retail and on-premise offersDrive loyalty app engagement and digital marketing initiativesMaintain compliance with RSA and liquor licensing requirementsSkill & ExperienceWhat We're Looking ForPrevious experience managing Bottleshop or retail liquor operationsMulti-site management experience highly regardedStrong understanding of retail sales drivers and customer engagementExperience with SwiftPOS and ALM systems preferredExcellent leadership and communication skillsCommercial mindset with a strong focus on growth and resultsAbility to lead by example in a fast-paced environmentStrong understanding of stock management and retail merchandisingCurrent RSA certification (mandatory)Forklift Licence advantageous but not essentialAvailability to work a adaptable roster including weekends and public holidays
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📌 Retail Operations Manager (Gladstone Central)
🏢 Queens Hotel Gladstone
📍 Gladstone Central