We transform waste into resources and renewable energy.
When you start to think of waste as a resource, it opens a world of possibilities.Join us and contribute to making a sustainable future possible, together!
The OpportunityReporting to the Customer Care Floor Lead, you'll be the first point of contact for our Commercial & Industrial (C&I;) and Municipal council customers, delivering exceptional service and helping resolve a variety of customer enquiries.
This position is a 12-month max-term parental leave contract.Your day-to-day responsibilities will include:Managing inbound customer calls and emailsBooking services and processing customer requestsInvestigating and resolving service enquiries and complaintsUpdating and maintaining customer records in Salesforce and other systemsCoordinating with operational teams to ensure customer outcomes are achievedBuilding positive relationships with customers and internal stakeholdersAbout YouPrior experience in a customer service, or contact centre roleStrong communication skills and a skilled phone mannerThe ability to stay calm and solution-focused in challenging situationsStrong attention to detail and organisational skillsA proactive approach and the ability to work independentlyA genuine team-first attitude and willingness to support colleaguesExperience using Salesforce or similar CRM systems is desirableWe are Australia's largest company in this sector, providing essential services to millions of customers and communities nationally.As a national, high growth, ASX-listed organisation with more than 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company.
We are committed to achieving this while delivering industry-leading health, safety and environmental (HSE) performance.Attractive salary packagePaid parental leaveGreat company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more!
Our ProcessWe are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples.
We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.If you require any adjustments during the recruitment process, please contact us by emailing ******.
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📌 Customer Service Officer (New South Wales)
🏢 Cleanaway Waste Management
📍 New South Wales